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  • Using CiviContribute (Moderator: Donald Lobo) »
  • Email problems in CiviContribute
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Author Topic: Email problems in CiviContribute  (Read 7565 times)

Arjan

  • Guest
Re: Email problems in CiviContribute
February 15, 2010, 10:16:11 am
Hi Kiran,

Here's what I get on the demo. I have:
1. Created a special group (Account-info), used for Contributions, with a custom field (Account number).
2. Created a profile ('Test account profile') collecting first name, last name, email, street, city, and the custom field for account number.
3. Made a contribution page ('Donation page - account') allowing pay-later, and included the 'test account profile'.

http://drupal.demo.civicrm.org/civicrm/contribute/transact?reset=1&id=6

It seems I've done something different, because I can't reproduce exactly. But I did get one similar email problem:
The email you provide on the page is not the one getting listed in the receipt email (it's one ending in horizonsd.org, ?). Although the email is delivered to the provided email address. I suppose another email field is being used, but which, and why?
I also can't reproduce the CC/BCC problem, it seems to work correctly, while on my own install, it overrides the user-provided email field...

But I didn't get to test the 'on behalf of' problem, when I enabled this for the contribution page, I got this error: "Sorry. A non-recoverable error has occurred. Mixed profile not allowed for on behalf of registration/sign up." I don't get this part, because on my own install I have a similar setup where I don't get this warning.

I'll try later to reproduce better / find out what'shappenening on my install - don't have time right now :S

Arjan

  • Guest
Re: Email problems in CiviContribute
March 01, 2010, 04:49:09 am
I think my earlier problems were due to the following.
- Problems with donating 'On behalf of an organization' were probably because of a mixed profile (not supported), that somehow did show and record the information on screen but not in email (at that time I wasn't aware this wasn't supported - when reproducing on the demo it gave a warning but my own install did not).
- Some of the problems with email delivery were probably because different email addresses were related to one contact: I included an 'Email (primary)' in a profile, which was included on a contribution page. But the email field shown to the user on the contribution page was actually not the one from the profile, but the billing email address.
I'm not sure of what exactly happened in my different tests, but probably at one time I filled in a contribution page from the browser with which I was logged in to the demo, upon which that mail address was associated with the demo user's billing email, instead of with a new contact's primary email, which I was expecting.

So I'm now assuming there are actually no bugs, only confusing things happening if you don't know exactly what fields are being recorded...  :-[
Pages: 1 [2]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • Email problems in CiviContribute

This forum was archived on 2017-11-26.