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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • What's the difference between unsubscribe, optout?
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Author Topic: What's the difference between unsubscribe, optout?  (Read 1951 times)

mcarson

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What's the difference between unsubscribe, optout?
March 17, 2011, 05:48:44 am
We having been using CiviMail 'live' for quite some time now and have just started using CiviEvent. We are very impressed with the results, however we are anxious that our unsubscribe/opt-out messages are not understood by the recipients of our mailings.

Am I correct in stating:
"To unsubscribe from further event invitations, you can reply with this link: {action.unsubscribeUrl}"
"To opt-out from ALL bulk mailings, you can reply with this link: {action.optOutUrl}"

It works well when one of our contacts decides to opt-out with their record changed for "User Opt-Out", but for unsubscribes it can be confusing...

To clarify:
Any one contact in our system can be a member of one or more mailing groups. If a mailing recipient unsubscribes using the link from a particular mailing when more than one group is used, from what group is the contact removed from? A random group or all of them.
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Donald Lobo

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Re: What's the difference between unsubscribe, optout?
March 17, 2011, 10:43:01 am

we remove them from ALL the mailing groups that they've been subscribed to that were sent this mailing

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • What's the difference between unsubscribe, optout?

This forum was archived on 2017-11-26.