Bounce => Not put on hold

[sussdorff]

Our EmailProcessor correctly collects the E-Mails and mentions that the delivery to an E-Mail Address has failed (in the mailing report). So far so good.

I can even see that the reason was quota with mailbox full. Great. Yet.... the mail is not send on hold and I can't figure out where the settings are which define, how many Quota messages in what timespan warrant an on hold. And what the other Quota types are.

Any hint where this might be written in the documentation? CiviCRM 3.4.5

Thanks in advance
 Malte

[xavier]

Hi,

Don't think it's been written down anywhere. You'll have to look at the source code and the config in the db. Each rule is basically a regular expression, and a threshold on how many are needed to be put on hold.

It would be great if you could investigate and document in a 'human friendly' way.
X+

[sussdorff]

Gosh, it is actually fairly easy to find out once you realize that there is no Admin interface for it and you need to look in the database. Thanks Xavier!

The civicrm_mailing_bounce_pattern table contains the information, which keywords hint to what type of bounce. This is how a bounce get's detected and the type defined.

The civicrm_mailing_bounce_type table then gives a human readable name to the bounce type and sets the on_hold threshold. This happens to be 3 for bounces of type quota in my database. Which means, if the E-Mail get's three quota bounces, then it will be set on_hold.

To change how quickly a bounce is resulting in an on_hold E-Mail Adress, modify IN THE DATABASE civicrm_mailing_bounce_type table the hold_threshold column and set it to a number which reflects your preferences better. In our case, as we send a mailing every couple of days, I set the threshold to 2 for most cases, except the ones which were set to 1 in the first place.

I did not figure out if two times relay (threshold =3 ) followed by a quota (threshold = 3) will result in an on_hold or if the check, if the E-Mail is supposed to be set "on_hold", checks per type, so you would need three times a relay bounce or three times a quota bounce before the e-mail address is set to on_hold.