CiviCRM Community Forums (archive)

We're running CiviCRM/Drupal on Dreamhost.  I realize from looking through the forums that Dreamhost is problematic.  I'm working with them on a resolution, but they're very slow, so I thought I'd see if I could at least try to isolate the issue with some help from here.  (Drupal 6.13 and Civicrm 2.2.7)

(And yes, I've reviewed both http://wiki.civicrm.org/confluence/display/CRMDOC/Drupal+Installation+Guide and http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location in my attempts so far.)

They moved our site to another server.  Everything is hunky dory with the Drupal part, but the CiviCRM part has died completely.  (Yesterday, I still had a link to civicrm from my navigation links, but that has since disappeared.)  (And we're using civicrm to run ticketing for 2 events at the moment. I'm panicking just a little.)

I now get this host of errors:
    * warning: mkdir() [function.mkdir]: Permission denied in /home/example/example.com/sites/all/modules/civicrm/CRM/Utils/File.php on line 114.
    * warning: include_once(CRM/Core/Config.php) [function.include-once]: failed to open stream: No such file or directory in /home/example/example.com/sites/all/modules/civicrm/drupal/civicrm.module on line 260.
    * warning: include_once() [function.include]: Failed opening 'CRM/Core/Config.php' for inclusion (include_path='.:/mnt/local/home/example/example.com/sites/all/modules/civicrm:/mnt/local/home/example/example.com/sites/all/modules/civicrm/packages:.:/usr/local/php5/lib/php:/usr/local/lib/php') in /home/example/example.com/sites/all/modules/civicrm/drupal/civicrm.module on line 260.

Oops! - The path for including CiviCRM code files is not set properly. Most likely there is an error in the civicrm_root setting in your CiviCRM settings file (sites/default/civicrm.settings.php).

» civicrm_root is currently set to: /mnt/local/home/example/example.com/sites/all/modules/civicrm.

Please review the Drupal Installation Guide and the Trouble-shooting page for assistance. If you still need help installing, you can often find solutions to your issue by searching for the error message in the installation support section of the community forum.
At first, Dreamhost said that problem was the /mnt/local/ string in the civicrm_root path, and said to take it out so paths would begin at /home. This failed miserably, and took the Drupal side of the site down with it.  I changed it back.

From some research on these forums, it appears that to have civicrm working on Dreamhost, it is necessary to do some work with the php.ini file.  I didn't see one in my files, and have no recollection of ever having done anything there.  I also checked a backup from about a month ago, and there is not a cgi-bin/php.ini as there should be if I'd done anything to the php.ini.  Just in case this was somehow still the case, I followed Dreamhost's directions on it, which promptly broke everything, so I removed the lines in the .htaccess referring to the new php.ini. 

So, I guess what I'm asking:
Is the php.ini hack necessary for running civicrm on Dreamhost?
If it is, how was it working before they moved the site?
If that's not it, where do I turn next?  (I'm thinking about trying a fresh install of civicrm 3.0.beta to see if I can just get that up and running.  Things can't get worse, right?)

Thanks in advance for any help. The sad thing is that Dreamhost really is remarkably better than our old host (PowWeb - which wasn't even capable of running civicrm).

Thanks Lobo, I'll follow up on that next.

Incidentally, this morning I tried deleting, and then trying a fresh install (with a new database) of 3.0 beta5.  When I run the installer, I just get a "page not found" error, within my normal Drupal template.  My PHP memory_limit is 90 MB, so it shouldn't be exceeding that, although it could be a timeout problem perhaps? 

Quote from: mhm on September 29, 2009, 12:06:05 pm

Thanks Lobo, I'll follow up on that next.

Last time I saw them Dave and Lobo were two different people.

Oops!  I think I just saw the part of the "I'm (like) Lobo," and didn't pay enough attention.  Thanks Dave!

Quote

Incidentally, this morning I tried deleting, and then trying a fresh install (with a new database) of 3.0 beta5.  When I run the installer, I just get a "page not found" error, within my normal Drupal template. My PHP memory_limit is 90 MB, so it shouldn't be exceeding that, although it could be a timeout problem perhaps? 

Is this a Drupal error or a webserver error? I.e., does it look like when you go to a non-existing page on the web, or is it a Drupal-themed page that says this in the main content area?

Yes, this is a Drupal-themed page that says this in the main content area. 

Incidentally, our host has confirmed that before they moved us to a new server, we did not have a custom php.ini.

Incidentally, this morning I tried deleting, and then trying a fresh install (with a new database) of 3.0 beta5.  When I run the installer, I just get a "page not found" error, within my normal Drupal template.  My PHP memory_limit is 90 MB, so it shouldn't be exceeding that, although it could be a timeout problem perhaps? 

It is a sql problem. I'm on dreamhost too :p

Try the fix here. http://forum.civicrm.org/index.php/topic,9973.0.html