CiviCRM Community Forums (archive)

hey folks -

i've been trying to sort this out for the past week and am making no progress, so i'm hoping someone will be able to point me in the right direction. we are adding premiums to one of our donation forms, and i am certain that once upon a time, i saw a way to set a premiums contact email address, and a way to have the market value of the premium (the non-deductible portion of a donation where the donor opts to receive the premium) display in the auto-generated premiums section of the receipt.

in fact, i am pretty certain that i configured this, once upon a time. unfortunately, that was one corrupt database in the past. we have since purged our data, reset civicrm, reconfigured, and reimported our records. live testing results in a receipt that shows the donation, and that i opted for the premium, and what that premium is, but nothing else.

can someone please either:

verify that this information is not part of receipting, in which case we'll add text to our receipt

or

point me at where the premiums contact information would have been entered, so i can figure out what might be going wrong?

thank you for your time.

thank you! those are the places i had them set, and everything is there. (sorry, it was a long few days with no sleep -- i knew i did it, i just couldn't sort out where.) which makes it far more mysterious that during live testing, the receipt failed to show those fields, though it did state that the tester had opted for the premium, and which premium that was, and all other expected information.

i will re-test to re-verify that it's still happening, but we screengrabbed every step of our original test, so i know we definitely weren't getting the expected result. i will update when i manage to test again, one way or the other.

I just tested this for an online contribution using 3.0. I get this in my receipt:
===========================================================
Premium Information
===========================================================
Coffee Mug
Option: Green
SKU   : MUG-101

For information about this premium, contact:
  premiums@example.org
  415 242-1422

The value of this premium is $ 12.50. This may affect the amount of the tax deduction you can claim. Consult your tax advisor for more information.

If you're sure you've got the settings correctly in place, then you'll need to either upgrade to the latest (v3.0) or debug your install. I'm assuming your testing this from an online contribution page? If so, and you have a test site that you can add a debug statement to - you can add the following to the top of CRM/Contribute/Form/Contribution/ReceiptMessage.tpl:

{debug}

Your receipt then will display are the variables / values passed to the receipt. It's a bit ugly but should be able to read it. For example, in mine the contact email for premiums is shown as:

<th>{$contact_email}<\/th>\n            <td>&quot;premiums@example.org&quot;<\/td>