CiviCRM Community Forums (archive)

I have been trying to clean up our database a bit using CiviCRM's Merge Duplicates tool.  Our servers take an unfortunately long time loading contact records and especially the search itself, so I've been loading up 20-30 tabs at a time, waited..and waited for all of the tabs to load, and then gone through them all to verify what gets merged where and starting the process.  My impression is each merged record should be deleted as soon as I hit Merge, but it seems like I'm seeing the same names showing up in the search results as the merge completes and reloads the query.. and then are still there after I refresh.

Has anyone else experienced this?  Is this expected / should I just settle for deduping one at a time?

In general most CiviCRM pages do not work at all in a tabbed environment, so we definitely do not encourage using tabs to perform multiple civicrm operations

yes, this is super sucky but unfortunately is a function of the architecture and packages we use. We hope to rectify this when we upgrade the framework (4.0?)

whats your host and why does it take so long to load a contact? since we have your db, we'll also try the merge code and see how it performs on our local servers

lobo

In general most CiviCRM pages do not work at all in a tabbed environment, so we definitely do not encourage using tabs to perform multiple civicrm operations

yes, this is super sucky but unfortunately is a function of the architecture and packages we use. We hope to rectify this when we upgrade the framework (4.0?)

whats your host and why does it take so long to load a contact? since we have your db, we'll also try the merge code and see how it performs on our local servers

lobo

this lack of support for tabs is a major bummer.
and it's the first real major bummer (= way in which i can't work intuitively within civicrm) that i've encountered here.

after getting a list of potential matching contacts i assumed it would be fine to open several of the "merge" links in new tabs at once, closing the original list of potential matches and then working through each tab. needless to say, this doesn't work.

so to clarify, is the real + intended + functional workflow as follows?
- use a rule to search for potential duplicates
- select a group of contacts to check
- click "merge" on one of the matches that appeared
- merge relevant fields, deleting one of the contact records
- start over at step one

or can i rely on the "back" button to get back to the list after merging each duplicate pair?

thanks for your help + answers on this. (as noted above, i continue to be impressed by the flexibility + intuitiveness of the software elsewhere, and i really appreciate the hard work that's gone into it)