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  • CiviCRM Community Forums (archive) »
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  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Can't load Contacts after upgrading to 3.0
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Author Topic: Can't load Contacts after upgrading to 3.0  (Read 2615 times)

kgilnack

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Can't load Contacts after upgrading to 3.0
October 05, 2009, 07:35:54 pm
Thanks everyone for the support thus far with this upgrade, but I'm afraid the saga continues..  The upgrade script ran successfully (and things look great), BUT, I can't get any contact-related pages to load.  This includes viewing contact records and trying to create new Individual, Org, & Household records.  Everything else works like a charm, the activities in our dashboard are correct, they just link to pages that don't load.

I've cleard my browsers' cache & temp files, and deleted /sites/default/files/civicrm/templates_c to no avail.

In FireFox I get a WSOD and with IE I get the following standard 500 error:
This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

For more information about HTTP errors, see Help.

Any suggestions?

Donald Lobo

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Re: Can't load Contacts after upgrading to 3.0
October 05, 2009, 08:48:39 pm

you might want to check your apache error logs and see what the 500 error really is. it will be a lot more specific and can give you/us a clue on whats happening and why

lobo
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kgilnack

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Re: Can't load Contacts after upgrading to 3.0
October 05, 2009, 10:15:41 pm
This is the error that seems to correspond with our blank pages.

Type   php
Date   Tuesday, October 6, 2009 - 01:10
User   admin
Location   http://providers.org/civicrm/contact/view?reset=1&cid=1921
Referrer   http://providers.org/civicrm?reset=1
Message   require_once(CRM/Contact/Page/View/Tabbed.php): failed to open stream: No such file or directory in /nfs/home3/home3/m/mchsp/drupal/sites/all/modules/civicrm/CRM/Core/Invoke.php on line 187.
Severity   error

and just in case it helps, our Top 'page not found' errors:

49   sites/all/modules/civicrm/packages/jquery/plugins/tr ...
49   sites/all/modules/civicrm/packages/jquery/plugins/css.js
48   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
48   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
46   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
46   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
45   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
43   sites/all/modules/civicrm/packages/jquery/plugins/ch ...
42   sites/all/modules/civicrm/packages/jquery/themes/smo ...
42   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
39   sites/all/modules/civicrm/packages/jquery/css/menu.css
39   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
39   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
39   sites/all/modules/civicrm/packages/jquery/css/tree_c ...
37   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
37   sites/all/modules/civicrm/packages/jquery/plugins/jq ...
29   sites/all/modules/civicrm/packages/jquery/css/token- ...
2   sites/default/files/js/ae3dd84cb3b324430421384831455 ...
2   sites/default/files/js/678b20091c73966a519f03d416794 ...

Sunil

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Re: Can't load Contacts after upgrading to 3.0
October 06, 2009, 05:22:21 am
Hi
There is no such file in v3.0 CRM/Contact/Page/View/Tabbed.php

Run the following URL to rebuild your menu
http://providers.org/civicrm/menu/rebuild?reset=1

OR
1. Logout
2. Truncate civicrm_menu with TRUNCATE TABLE `civicrm_menu`
3. Login

Hth
Sunil


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Charmian

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Re: Can't load Contacts after upgrading to 3.0
October 16, 2009, 04:09:33 pm
We are experiencing this same issue after upgrading from 2.2.7 to 3.0.1 in Joomla 1.5.  The upgrade went smoothly and everything else so far looks OK, but we can't see any contact information - just white pages (no error message, page says "Done" at the bottom but it is blank).  Should we use the TRUNCATE statement as described in the previous post?  What does this do?  We are newbies here.
Thank you.

Donald Lobo

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Re: Can't load Contacts after upgrading to 3.0
October 16, 2009, 09:55:54 pm

u;ll need to check the error logs and see what error is thrown by php/civicrm

lobo
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Charmian

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Re: Can't load Contacts after upgrading to 3.0
October 17, 2009, 05:35:52 pm
Thanks.  I'm an "end user" and don't know how/where to find or check the error logs, so I will get professional help. :)

Shaun Daniel

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Re: Can't load Contacts after upgrading to 3.0
December 04, 2009, 12:47:04 pm
I'm having this issue now as well after running the upgrade and working with our host to fix it. Whenever I click on anything associated with a contact, I get the following error code:

Warning: require_once(CRM/Contact/Page/View/Tabbed.php) [function.require-once]: failed to open stream: No such file or directory in /home/oregonru/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php on line 187

Fatal error: require_once() [function.require]: Failed opening required 'CRM/Contact/Page/View/Tabbed.php' (include_path='.:/home/oregonru/public_html/administrator/components/com_civicrm/civicrm:/home/oregonru/public_html/administrator/components/com_civicrm/civicrm/packages:.:/usr/lib/php:/usr/local/lib/php') in /home/oregonru/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php on line 187


Any suggestions on how to proceed? (We're running it on Joomla, by the way.) Thanks!

Edit: I also posted this as its own topic here: http://forum.civicrm.org/index.php/topic,11197.0.html
« Last Edit: December 07, 2009, 08:03:52 pm by Shaun Daniel »
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  • CiviCRM Community Forums (archive) »
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  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Can't load Contacts after upgrading to 3.0

This forum was archived on 2017-11-26.