CiviCRM Community Forums (archive)

just few checks -

1. Check for "NO BULK EMAILS (User Opt Out)" ? should be false for given contact to receive mailing from CiviMail.

2. When u create new mailing from second step onward u can check target recipients in the right top corner as "Total Recipients: ... "
is it proper ?

3. Also on 4th step of mailing wizard ie "Test", you can send test mailing to group.
Select  your group from "Send to This Group" select box and hit "Send a Test Mailing" button from "Test Mailing" section.
and now check recipients mail box ( in your case Gmail account ), if everything is right test mail should be present in account.

hope this help

kiran

Kiran and Donald,

Thanks. Kiran, to answer your questions:

1. Communication Preference: NO BULK EMAILS (User Opt Out)  is unchecked

2. Target Recipients at step 2 of the New Mailing wizard reflect the correct number of recipients

3. In step 4 of the wizard when the Send a Test Mailing is attempted the result is similar to flushing the queue in that it states that the test mail was sent successfully but when the destination email inbox is checked, no mail has been received

4. One last thing I forgot to mention: after using the CiviMail wizard when I check the profile of the intended test recipient; the Contact Details/Email/On Hold option has been activated. I uncheck the option, save the profile, then run another test through the CiviMail wizard and again, the On Hold option has been re-enabled. In contrast, when I simply perform a contact search, then use the "Send an Email" option from the search results, it never results in the contact profile's email On Hold parameter being activated. Perhaps I misconfigured something?

I guess a temporary work around would be to simply execute a contact search limited by group, select all, then use the Send an Email option...

The only difference I see between the two methods of sending email is that in the mail wizard, the {domain.address} and {optout...something} tokens are required in the body of the message; something not required when sending off of a contact search result.

Donald,

Thanks again. I will continue to test. I notice that when selecting Send Email to Contacts from the contact search results page that the email composition screen does not force one to insert tokens whereas the Schedule/Send a Mass Mailing option does. I would like to test sending a mass mailing without including tokens to see if this temporarily solves the scheduled option issue but I am uncertain how to disable the token requirement-- I realize that it states in the documentation:     

Required Tokens
The following tokens MUST be included in all CiviMail mailings - either in the mailing body, the header or the footer:

    * {action.optOutUrl} OR {action.optOut} - Clickable opt-out link (optOutUrl) is recommended
    * {domain.address} - Display postal address for sending organization.

This brings up another question: is the Send Email to Contacts option bypassing CiviMail?