CiviCRM Community Forums (archive)

I have a contribution (membership sign up) page. It has two profiles in it. One of these is a 'full name and details' set of fields for members joining. One of the fields is "county" which is really contacts>state>home or contacts>state>primary. If this field is included in the profile, the contribution page refuses to load - I get a white screen with no Joomla background, no source code on 'view source' etc. If that field isn't enabled in the profile the page loads fine. None of the other profile fields in the profile induce the behaviour.

I'm running an implementation localised to the UK, if that is relevant. v3.0.1 on Joomla 1.15.14.

Why would this one field cause problems? Any ideas?


Thanks.

I encountered something similar in 2.0.7.  My profile is just a profile for batch editing address fields for contacts.  I can include all the address fields except for the state field.  I'm using Drupal 5.

hey ed:

can u reproduce this on the demo machine (joomla.demo.civicrm.org)

thanx

lobo

Seemingly not, but it does exhibit two other possible bugs:
1. If you click on on the dashboard menu link before being logged in you get an error screen rather than just a prompt to log in; and
2. once logged in, the menu item gets greyed out when one of the CiviCRM menu items is clicked (which isn't normal behaviour for the template.

Neither is at all serious but worth mentioning.

The state field is populated by an "Ajax" call back to the server. Try opening the page w/ Firebug enabled and the Console tab open and see if an explicit error is reported back. You should also see the URL that is being called to get the states list and so you can try accessing that directly in your browser and see what happens.

Sam - the demo server runs off of SVN and there have been some commits to the 3.0 branch since 3.0.2 was generated. However, since we haven't had other reports of this problem and I'm almost certain the State field worked fine on the demo throughout the 3.0 lifecycle - its quite likely that this is a configuration issue on your server.

One thing to check out is whether accessing the form from the admin (back-end) site vs. the front-end site makes any difference in the result.

I would also double-check that the ajax call isn't part of the problem by accessing the ajax URL directly. It will be something like this:

http://<your_joomla_site>/index.php?option=com_civicrm&task=civicrm/ajax/jqState&&_id=country-1&_name=country-1&_value=1228

... and AFAIK there should be something in your apache error logs when 500 error happens