CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • INstalled successfully but can't access
Pages: [1]

Author Topic: INstalled successfully but can't access  (Read 1691 times)

SCLS

  • Guest
INstalled successfully but can't access
October 15, 2009, 07:08:58 pm
I was able to successfully install CiviCRM but when I go to the "Components" menu and click the "CiviCRM" link all it does is refresh to the control panel in Joomla.

Dave Greenberg

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 5760
  • Karma: 226
    • My CiviCRM Blog
Re: INstalled successfully but can't access
October 16, 2009, 08:14:28 am
Assuming you didn't get any errors and got "Install Successful", you'll need to check your webserver logs to see if there are errors there that might help. Also check the Install Troubleshooting doc on the wiki and search this forum.
Protect your investment in CiviCRM by  becoming a Member!

SCLS

  • Guest
Re: INstalled successfully but can't access
October 16, 2009, 09:17:05 am
OK, you will love this.  I originally installed this on a server that did not have InnoDB and got the warning that it requires it.  THing is it seemingly worked fine without InnoDB. So I contacted my hosting company and they said that the only way I can get InnoDB is to move to another one of their servers.  So we make the move and now I'm having this problem.  It gets better.  I asked about the error logs and this new server, which is configured with their own control panel, does not offer error logs.  

Any suggestions?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: INstalled successfully but can't access
October 16, 2009, 09:27:24 am

might be worth looking into a better hosting provider (which will be more expensive) or a solution like civiserver.com

IMO, you do need the apache access/error logs and also ssh access to easily manage and maintain your civicrm install

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

SCLS

  • Guest
Re: INstalled successfully but can't access
October 16, 2009, 09:36:15 am
Here is my hosting companies response.

"A technician responded to your ticket with:

Hello,

I have checked and I was able to see the error :

[Fri Oct 16 09:18:18 2009] [error] [client 86.105.199.137] PHP Notice:  Only variable references should be returned by reference in /home/tampa22/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/BAO/UFMatch.php on line 176, referer: http://secondchancelifeskills.org/administrator/index.php


Please kindly check with the developers as this looks like it's a coding issue. I hope this is helpful. Please let us know if you have any other questions or issues. We will be happy to respond to them. Thank you !"

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: INstalled successfully but can't access
October 16, 2009, 10:48:29 am

That is just a notice and not an error

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

SCLS

  • Guest
Re: INstalled successfully but can't access
October 19, 2009, 07:07:05 am
Here is the response from my hosting company

"I would like to mention that there is no issue with the server. As you are using a third party script and we do not support third party tool, I would request you to please contact the owner of the script and ask them what extra feature do they need for its functionality so that we can check with our server."

So do I need anything special to make this work?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: INstalled successfully but can't access
October 19, 2009, 08:00:16 am

that is a pretty vague question, so its kinda hard for us to even attempt to answer it

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

SCLS

  • Guest
Re: INstalled successfully but can't access
October 19, 2009, 05:43:19 pm
soooooooooo, what, at this point you just punt?  Noone even take a look or anything?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: INstalled successfully but can't access
October 19, 2009, 08:16:18 pm

you might want to consider hiring someone from http://civicrm.org/professional/ or trying a different hosting service

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

SCLS

  • Guest
Re: INstalled successfully but can't access
October 19, 2009, 08:33:12 pm
Yeah , thanks

SCLS

  • Guest
Re: INstalled successfully but can't access
October 20, 2009, 10:02:01 am
My hosting company would like to know what features do you require in PHP for this to work?
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • INstalled successfully but can't access

This forum was archived on 2017-11-26.