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Author Topic: Ticketing system  (Read 1486 times)

sam_uk

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Ticketing system
October 21, 2009, 10:40:22 am
We are using Civi for our CRM system

1) We would like to add a ticketing system that integrates well with Civi. (add tickets to existing records)
2) We want two classes of tickets; sales tickets, and support tickets.
3) We want end users to be able to create their own tickets in either class.
4) We would like to be able to create custom fields in the ticket input screen.

Anything jump to mind?

Thanks

Sam

xavier

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Re: Ticketing system
October 26, 2009, 11:05:34 am
Using custom activities.

For the end users, you might have to write custom code that uses the api, eg. if you want to implement a different UI and ACL.

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Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Ticketing system

This forum was archived on 2017-11-26.