CiviCRM Community Forums (archive)

I recently shifted domains and am following these steps:

http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location

However, I appear to be getting hung up around steps 6 & 7.  Everything appears to be functioning, though the path to the css file must not be accurate as it's CiviCRM appears to be 'unskinned' on both the backend and the frontend.  When I attempt to update the resource url's I am taken to a white screen that says "You do not have permission to execute this url".

I've worked through the troubleshooting guide in the reference above to no avail.

Currently running: Joomla 1.5.14
CiviCRM: 2.2.8

Yes, logged in as Super Administrator.  However, I did update the email associated with my account to reflect the new domain PRIOR to migration.  Not sure it that would affect this or not.

Ok, so at this point, I'm at a loss.  Here's what the debugging threw when I turned it on and clicked on the "Resource Url" link in the administrative area of CiviCRM.

You do not have permission to execute this url.
Profile Information
Application afterLoad: 0.000 seconds, 0.23 MB
Application afterInitialise: 0.060 seconds, 2.77 MB
Application afterRoute: 0.074 seconds, 3.51 MB
Application afterDispatch: 0.146 seconds, 7.30 MB
Application afterRender: 0.150 seconds, 7.42 MB
Memory Usage
7916168
8 queries logged

   1.
      SELECT *
        FROM jos_session
        WHERE session_id = 'cdc975fc12575eba3c3249f4f99b590d'
   2.
      DELETE
        FROM jos_session
        WHERE ( time < '1257090212' )
   3.
      SELECT *
        FROM jos_session
        WHERE session_id = 'cdc975fc12575eba3c3249f4f99b590d'
   4.
      UPDATE `jos_session`
        SET `time`='1257092012',`userid`='0',`usertype`='',`username`='',`gid`='0',`guest`='1',`client_id`='0',`data`='__default|a:8:{s:15:\"session.counter\";i:6;s:19:\"session.timer.start\";i:1257091966;s:18:\"session.timer.last\";i:1257091990;s:17:\"session.timer.now\";i:1257092003;s:22:\"session.client.browser\";s:109:\"Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.4) Gecko/20091016 Firefox/3.5.4 (.NET CLR 3.5.30729)\";s:8:\"registry\";O:9:\"JRegistry\":3:{s:17:\"_defaultNameSpace\";s:7:\"session\";s:9:\"_registry\";a:1:{s:7:\"session\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}}s:7:\"_errors\";a:0:{}}s:4:\"user\";O:5:\"JUser\":19:{s:2:\"id\";i:0;s:4:\"name\";N;s:8:\"username\";N;s:5:\"email\";N;s:8:\"password\";N;s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";N;s:5:\"block\";N;s:9:\"sendEmail\";i:0;s:3:\"gid\";i:0;s:12:\"registerDate\";N;s:13:\"lastvisitDate\";N;s:10:\"activation\";N;s:6:\"params\";N;s:3:\"aid\";i:0;s:5:\"guest\";i:1;s:7:\"_params\";O:10:\"JParameter\":7:{s:4:\"_raw\";s:0:\"\";s:4:\"_xml\";N;s:9:\"_elements\";a:0:{}s:12:\"_elementPath\";a:1:{i:0;s:63:\"/home/bmore/public_html/libraries/joomla/html/parameter/element\";}s:17:\"_defaultNameSpace\";s:8:\"_default\";s:9:\"_registry\";a:1:{s:8:\"_default\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}}s:7:\"_errors\";a:0:{}}s:9:\"_errorMsg\";N;s:7:\"_errors\";a:0:{}}s:13:\"session.token\";s:32:\"60bcc6003504a4d3feb0762ab1d8d83f\";}'
        WHERE session_id='cdc975fc12575eba3c3249f4f99b590d'
   5.
      SELECT *
        FROM jos_components
        WHERE parent = 0
   6.
      SELECT folder AS type, element AS name, params
        FROM jos_plugins
        WHERE published >= 1
        AND access <= 0
        ORDER BY ordering
   7.
      SELECT m.*, c.`option` AS component
        FROM jos_menu AS m
        LEFT JOIN jos_components AS c
        ON m.componentid = c.id
        WHERE m.published = 1
        ORDER BY m.sublevel, m.parent, m.ordering
   8.
      SELECT template
        FROM jos_templates_menu
        WHERE client_id = 0
        AND (menuid = 0 OR menuid = 0)
        ORDER BY menuid DESC
        LIMIT 0, 1

Language Files Loaded

    * /home/bmore/public_html/language/en-GB/en-GB.ini 1
    * /home/bmore/public_html/language/en-GB/en-GB.plg_system_debug.ini 1
    * /home/bmore/public_html/language/en-GB/en-GB.com_civicrm.ini
    * /home/bmore/public_html/language/en-GB/en-GB.tpl_system.ini

Untranslated Strings Diagnostic

None

Untranslated Strings Designer

None



can you truncate your civicrm_uf_match table and try again

seems like there is already an user with the same email address in your joomla user table

lobo

Ok, I am making progress now.  I have managed to get past the 'restricted access' issue and am able to update the resource url's.  However, when I click save, "The connection was interrupted" results.

This error seems to occur when I attempt other changes, however I've not been able to determine any consistency just yet. 

To get to this point, I simply refreshed all of the files on the server by deleting the admin/components/com_civicrm and the components/com_civicrm just to ensure that that I had, in fact, put all the files to the server correctly.

There appears to have been an issue with the SSL, so I purchased new one and applied it to the new domain.  I noticed that when updating certain items in the global settings it would route me toward "https://", which given that it was not originally applied properly, forced CiviCRM to time out. 

At any rate, problem solved.  Thank you for the support.