Author Topic: VERP in from address results in "on hold" for all email addresses sent. (Read 1789 times)

civicrmsav · November 10, 2009, 07:29:48 am

Hi -

CiviMail seems to be setting the From address to the VERP email address. Perhaps I have misunderstood, I had thought that it was meant to put the VERP email address in the reply to, but leave the from alone. The result of this on my BlueHost server is that emails from CiviMail do not go through and that every email address I try to send to gets marked on hold. (Note that if I send an email from the CiviCRM interface, there is no problem.

I contacted BlueHost and this is the error in the server:

2009-11-10 07:01:41 H=localhost (www.ny-best.org) [127.0.0.1] F=<b.52.19.59f0b0e97e74cc31@ny-best.org> rejected RCPT <info@ny-best.org>: Sender verify failed

Technician tells me that the F stands for "From" and that must match an existing email address. I have tried both with VERP override and not. I've read both http://forum.civicrm.org/index.php?topic=8330.0 and http://forum.civicrm.org/index.php/topic,6440.0.html but I need some help determining what to check next.

- Anne

civicrmsav · November 10, 2009, 08:00:46 am

Note that I switched to sendmail rather than SMTP and that resolved the problem. Are their drawbacks to doing it via sendmail rather than SMTP?

Donald Lobo · November 10, 2009, 08:10:02 am

i dont think civimail bounce processing works with sendmail

we are not very familiar with sendmail, we use smtp for all our needs

lobo

civicrmsav · November 10, 2009, 08:32:04 am

Thanks Lobo. That's very good to know. We're not doing bounce tracking right now, but clearly need to. I'd like to go back to SMTP if I could get it to work. Does anyone have any suggestions as to how to debug this issue? I'm not even really sure if this behavior (from address contains VERP address) is the expected behavior or not.

jm.hofer · November 22, 2009, 12:48:56 pm

I've been seeing a lot of problems with Bluehost and Civimail... search for 'bluehost and civimail'

See: http://forum.civicrm.org/index.php/topic,4742.0.html

The sendmail option is the only thing that worked for us on Bluehost.

Jeremy

Pc_kea · December 08, 2011, 01:22:20 am

Did you manage to fix the problem? I am having the same problem and it is really important that I fix it. I ca not send newsletters with the FROM address looking like this: civicrmb.16.13.0d5f0f9b970bd1f3@ratiudemocracycenter.org.
Please help!!!

PS: our hosting is justhost.com.

CiviCRM Community Forums (archive)

News:

Author Topic: VERP in from address results in "on hold" for all email addresses sent. (Read 1789 times)

civicrmsav

VERP in from address results in "on hold" for all email addresses sent.

civicrmsav

Re: VERP in from address results in "on hold" for all email addresses sent.

Donald Lobo

Re: VERP in from address results in "on hold" for all email addresses sent.

civicrmsav

Re: VERP in from address results in "on hold" for all email addresses sent.

jm.hofer

Re: VERP in from address results in "on hold" for all email addresses sent.

Pc_kea

Re: VERP in from address results in "on hold" for all email addresses sent.