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  • Unable to complete form to add profiles...
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Author Topic: Unable to complete form to add profiles...  (Read 2212 times)

myles

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Unable to complete form to add profiles...
November 12, 2009, 12:30:53 am
Weird issue with my particular installation - can't replicate it on demo, and it used to work fine -

When creating new profiles or custom data groups I am unable to enter anything into the "New CiviCRM Profile" form (or data group form)

The form loads fine, but it is as if it is in read only mode - can't type anything into the fields.

On existing profiles I can open to edit settings or fields, and change any existing entries, but not add anything even to existing fields - for instance I can't add any pre or post field instructions, but I can change the field name.

We can add activities, contacts and so on; add activity types and apparently everything else other than custom fields and profiles.

This has me stumped. As I'm against a deadline I could be panicking and missing the obvious!

I've upgraded to 3.0.2, though this happened before the upgrade

Resources URL looks good
Drupal caches cleared
Drupal sessions table truncated

I suspect a data problem as files are all box-fresh (including Drupal 6.14)

Any ideas for next steps would be much appreciated.. 



Dave Greenberg

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Re: Unable to complete form to add profiles...
November 12, 2009, 04:12:31 pm
Try deleting the templates cache (usually sites/all/default/files/civicrm/templates_c and all it's subdirectories).
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myles

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Re: Unable to complete form to add profiles...
November 15, 2009, 03:11:47 pm
Thanks... though that doesn't seem to have done the trick...

Dave Greenberg

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Re: Unable to complete form to add profiles...
November 16, 2009, 10:58:27 am
Make sure you don't have any older copies of the codebase sitting under your modules folder (e.g. a backup of v2.x).
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myles

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Re: Unable to complete form to add profiles...
November 20, 2009, 02:35:47 am
I'll be looking into this further over the week-end - sorry to be slow on replies and many thanks for keeping up the suggestions.

myles

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Re: Unable to complete form to add profiles...
November 24, 2009, 03:43:59 am
I've deleted templates cache and confirmed that I have no 'extra' civicrm folders under modules (old versions for instance)

I've installed a local version (using the same code and database) and the same happens locally.

I can successfully run a query - for example - 'update civicrm_custom_field set help_pre="my string" where id=73'.

I can also add a profile by inserting a row in the civicrm_uf_group table (using a mySQL Query Browser), and thence can add fields to the profile through the web interface....

Once point of interest - only two very recent records have timestamps
« Last Edit: November 24, 2009, 04:05:52 am by myles »

Dave Greenberg

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Re: Unable to complete form to add profiles...
November 24, 2009, 07:00:41 pm
Could this be a side-effect of some problem with the WYSIWYG fields (pre / post help etc.). Might be worth going into Global Settings >> Site Preferences and changing the Editor to "Textarea" (which means just a plain text box).

Also would be good to visit the forms w/ FireFox and Firebug console enabled and see if any Jscript errors are being reported.
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myles

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Re: Unable to complete form to add profiles...
November 29, 2009, 07:26:30 am
Problem remains whatever the wysiwyg/plain text is selected.

No errors reported on Firebug.

On profiles it is just the first part of the form that can't be entered - the advanced section accepts input!

myles

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Upgrade clears problem
November 29, 2009, 07:38:42 am
I've just upgraded my local copy to the latest alpha, and all is now cleared.

I can limp along with directly inserting / editing the database tables until I'm comfortable that the latest version is stable...

Or is it possible to 're-upgrade' the current version!

Dave Greenberg

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Re: Unable to complete form to add profiles...
November 29, 2009, 07:31:38 pm
Don't really understand what is going on in your site :-( I don't think we have any other reports of behavior like this??
 Maybe limping along is best for now ??
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myles

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Re: Unable to complete form to add profiles...
November 30, 2009, 03:05:48 pm
Agreed - thanks for your support.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
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  • Using Profiles (Moderator: Dave Greenberg) »
  • Unable to complete form to add profiles...

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