CiviCRM Community Forums (archive)

It may be time to reinstall and / or try on a different server.  Seem to get inconsistent results.

Send email to clients always seems to work
Administer CiviCRM Global Settings Outbound Mail - test works each time

However, new issue, when setting up a mailing, the step 4 test email gets an error that may be an issue with smtp setting in global settings outbound email (yet tested fine above).  Problems with mailing step 4 test is new i've sent many tests before.

Manual link send civimail not working, even with null key, which is new.

Must have goofed something up,

Any thoughts on why the smtp test from global settings would work and the civimail step 4 would not?

Here is the error from step 4:

Error Details:

Array
(
    [callback] => Array
        (
           

• => CRM_Core_Error
[1] => handle
        )

   

Code: [Select]

=>
    [message] => Invalid response code received from SMTP (outbound mail) server while attempting to send email.  This is often caused by a misconfiguration in the CiviCRM Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP).
    [mode] => 16
    [debug_info] =>
    [type] => PEAR_Error
    [user_info] =>
    [to_string] => [pear_error: message="Invalid response code received from SMTP (outbound mail) server while attempting to send email.  This is often caused by a misconfiguration in the CiviCRM Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP)." code=0 mode=callback callback=CRM_Core_Error::handle prefix="" info=""]
)
[/quote]



Even though the step 4 is not working and was working, I decided to complete the suggested tests:

It does appear that step 4 civimail test, sending civimail with link and sending civimail with a cron job are all effected by the CIVICRM_SITE_KEY because somewhat different behavior is exhibited with different settings.  Also, although I've never had the email go out with a cron job on 3.1.12, I'm pretty certain emails have gone out with the step 4 test and also emails sent with the link, although I don't seem to be able to get these steps to work now either.  I thought I'd complete these tests so that I have something to compare against when I install again on a different hosting account.

Other symptoms - the Yikes - now the Settings Outbound mail doesn't work (after first round reported below - fixed and rerunning) Differences indicated below

If the email processes, nothing goes out and all emailed contacts are put on hold.

I'll see if I can get the smtp logs.

// ***** undefined CIVICRM_SITE_KEY
//define( 'CIVICRM_SITE_KEY', null );
//define( 'CIVICRM_SITE_KEY', '01234567890123456789' );

Step 4 test email - Authentication failed. PEAR message - no email received

Initiate with a link: http://<mydomain>/drupal/civicrm/mailing/queue?reset=1
Emails bounce with error - Unknown bounce type could not parse bounce email
All contacts emailed are placed on-hold

Initiate with cron job:
wget 'http://<mydomain>/drupal/sites/all/modules/civicrm/bin/civimail.cronjob.php?name=<myusername>&pass=<myuserpassword>&key=01234567890123456789'
Get error in civimail.cronjob.php - Need to set a valid key - did not run - no email received - not contacts changed

// ***** NULL CIVICRM_SITE_KEY
define( 'CIVICRM_SITE_KEY', null );
//define( 'CIVICRM_SITE_KEY', '01234567890123456789' );

Step 4 test email - Authentication failed. PEAR message - no email received

Initiate with a link: http://<mydomain>/drupal/civicrm/mailing/queue?reset=1
bounce error in report - no such user here
All contacts emailed are placed on-hold

Initiate with cron job: with INVALID outbound mailing smtp
wget 'http://<mydomain>/drupal/sites/all/modules/civicrm/bin/civimail.cronjob.php?name=<myusername>&pass=<myuserpassword>&key=01234567890123456789'
Get error in civimail.cronjob.php - Need to set a valid key - did not run - no email received - not contacts changed

// ***** SITE KEY SET
//define( 'CIVICRM_SITE_KEY', null );
define( 'CIVICRM_SITE_KEY', '01234567890123456789' );

Step 4 test email - Longer PEAR error message than for Undefined and NULL - Invalid response code received from SMTP (outbound mail) server ...

Initiate with a link: http://<mydomain>/drupal/civicrm/mailing/queue?reset=1 (same as undefined key)
Emails bounce with error - Unknown bounce type could not parse bounce email
All contacts emailed are placed on-hold

Initiate with cron job:
wget 'http://<mydomain>/drupal/sites/all/modules/civicrm/bin/civimail.cronjob.php?name=<myusername>&pass=<myuserpassword>&key=01234567890123456789'
Get error in civimail.cronjob.php - Unknown bounce type could not parse (with invalid outbound SMTP)
Get error in civimail.cronjob.php - No such user here (with invalid outbound SMTP)
All contacts emailed placed on hold

2010-02-22 00:34:11 H=localhost (mydomain) [127.0.0.1] sender verify fail for <b.51.80.f91fdd118581c1e0@pubfund.org>: No Such User Here"
2010-02-22 00:34:11 H=localhost (mydomain) [127.0.0.1] F=<b.51.80.f91fdd118581c1e0@pubfund.org> rejected RCPT <davebean@ecentral.com>: Sender verify failed

Ok, this is the first problem that you need to solve – basically, your SMTP server does not allow sending emails with the VERP-based addresses in the SMTP envelope.

There are two ways to address this: the first one is to make server accept *@pubfund.org addresses as valid senders, the other is to use email extensions and – if the acceptable sender is, e.g., example@pubfund.org – make CiviMail mailing use example+b.51.80.f91fdd118581c1e0@pubfund.org -like addresses.

Isn't there an option in 3.1.2 to have the reply address be the address of the person sending the mail?

There is, the ‘Override VERP address?’ option in the third step of the CiviMail wizard. Maybe your SMTP server will be happy enough with that.

Step 2 - I am checking the box - If a recipient replies to this mailing, forward the reply to the From Email address specified for the mailing

Step 3 - going to try checking this box - VERP address - If this box is checked the automatically generated VERP address in the Reply-To will be overriden by the From email address specified above

Wonder how the step 2 item and the step 3 item are different - ??

If you don’t check ‘Override VERP address?’ but check ‘forward the reply’, the Reply-To will have the VERP address and the CiviMail Processor will forward the reply when it processes it.

To solve the bouncing issue "No such email here", my host turned off "sender verification" on my server, seemed a little drastic to me, but since I'm on a VPS, they may have meant the effect was just for my domains.

They most probably only turned off sender verification for email originating from your particular server.

They didn't think that the change was a big security issue.

Well, if someone is able to send emails from your particular server then (IMHO) you have a bigger problem anyway…

upgrade to 3.1.3 please

lobo

On a fresh new install this issue does not appear until I set up a mail account in Administration / CiviMail / Mail Accounts.
Then, if I unchek the "Default Option?" for the mail account, the SMTP error turns to "501 : domain missing or malformed".

CiviMail uses the default mail settings set to create the SMTP envelope’s FROM address – if you don’t have a default mail settings set (this is what I gather from the above), then the domain is probably empty and hence the SMTP error.

I know this has been said before, but before spending a lot of time on this, Toni are you on CiviCRM 3.1.3 ?

Let me tell you again, on a fresh new 3.1.3 installation the mailing works. But setting up a mail account breaks things down.