CiviCRM Community Forums (archive)

Hi,

I have just added a case type called "Event", but forgot to include an activity. So I went back to change the Event.xml file, then deleted the Event case type and recreated it. And yet, it refuses to show the new activity. I copied the Event.xml to Test.xml and created a new case type Test, which does have the new activity.

Specifically, why is this happening and more generally, how can I add activities/roles etc to a case type later on? Or is that not really supported right now?

Thanks,

Marc

Marc - Not sure what's going on with your tests. I just tried adding a new 'Core' activity type called Task to my 3.0 install and then added it to the sample .xml configuration file for Housing Support case type (HousingSupport.xml), at the end of the <ActivityTypes> section. When I went to an existing Housing Support case and looked at the "New Activity" dropdown - the Task activity was there. I added a 'Task' and that activity showed up in the Case Activities grid below as expected.

Snippet from modified HousingSupport.xml:
    <ActivityType>
      <name>Change Case Start Date</name>
    </ActivityType>
    <ActivityType>
      <name>Task</name>
    </ActivityType>
  </ActivityTypes>

In general, there shouldn't be a problem defining additional activities or case roles in the case type .xml files.

One thing to watch for is that string match between the Activity Types in the database and the ActivityType name in the xml file is done on the 'name' column in civicrm_option_value (rather than the label column). If your activity type has special characters or spaces, the name will be different from the label (which also may be a translated value). This seems less likely to be the problem given your single word activity type label ('Task') - but would be worth checking along with obvious stuff like editing the wrong copy of the .xml file etc. Activity types are stored in civicrm_option_value table:

SELECT * from civicrm_option_value where option_group_id =2