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Author Topic: What to do with snail mail bounces?  (Read 1020 times)

kenahoo

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What to do with snail mail bounces?
December 08, 2009, 09:08:40 pm
Hi,

We just sent out a postcard to about 2000 constituents, and about 180 or so came back as undeliverable.  I'm pretty new to CiviCRM, so I'm wondering what the best practice is for dealing with the returned mail.  Just delete the address that failed?  Mark them as failed somehow?  Advice appreciated, thanks.

 -Ken

Kurund Jalmi

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Re: What to do with snail mail bounces?
December 09, 2009, 07:45:12 am
You should at least mark these 180 contacts as do not mail, so that next time you don't have waste 180 postcards.

HTh
Kurund
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kenahoo

  • I post occasionally
  • **
  • Posts: 83
  • Karma: 1
  • CiviCRM version: 4.1.1
  • CMS version: Drupal 7.15
  • MySQL version: 5.1.63
  • PHP version: 5.3.16
Re: What to do with snail mail bounces?
December 09, 2009, 07:53:47 am
Yeah, I was going to at least do that.  It would be nice to move the address to "previous address" or something like that, so if we get it again we know it's no good.

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
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  • Posts: 4169
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    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: What to do with snail mail bounces?
December 09, 2009, 08:03:05 am
May be create location type "Old Address"  and then update this address.

Kurund
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • What to do with snail mail bounces?

This forum was archived on 2017-11-26.