CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Can't Log An Email Activity :(
Pages: [1]

Author Topic: Can't Log An Email Activity :(  (Read 1965 times)

sandman

  • Guest
Can't Log An Email Activity :(
December 09, 2009, 12:13:36 am
Hello everyone,

I've installed CiviCRM but I'm having the most basic of hurdles.

I have added a new contact and want to log the fact that I've sent them an email. However, on the main contact page when I go to the dropdown for 'new activity' I only get:

Meeting
Phone Call
Interview
Send an Email

How can I log the fact that I've already sent an email?

I've gone to Adminster/Option Lists/Activity Types and there are loads there that do not appear in my drop down list (including one to log an email sent).

Where am I going wrong?

Thanks for all your help,

James

myles

  • I post frequently
  • ***
  • Posts: 263
  • Karma: 11
Re: Can't Log An Email Activity :(
December 09, 2009, 04:06:26 am
One suggestion -

Create an activity type called something like "Email sent outside civiCRM"

That way you won't send the poor hapless soul another email!

Longer term, train yourself - and everyone else - to always use the CRM to send mail

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Can't Log An Email Activity :(
December 09, 2009, 05:00:47 am
Quote
How can I log the fact that I've already sent an email?

You can process you mail box using CiviMailProcessor.php script.

Kurund
Found this reply helpful? Support CiviCRM

sandman

  • Guest
Re: Can't Log An Email Activity :(
December 09, 2009, 07:29:15 am
Thanks for the reply guys - will give it a go. I didn't create an activity because there is one there which is called Email Sent and it looks enabled.

But I'll do it anyway and see if it sorts things!

sandman

  • Guest
Re: Can't Log An Email Activity :(
December 10, 2009, 04:02:35 am
Hmm.. but customizing these are really not intuitive.

Maybe I'm just missing something. But I'd really like to have a 'follow-up' section for the "send an email" action.

But I can't seem to do that anywhere.

Thanks for all the help so far

sraisz

  • I post occasionally
  • **
  • Posts: 52
  • Karma: 0
    • sambandha.net
  • CiviCRM version: 3.3.5
  • CMS version: Drupal 6
Re: Can't Log An Email Activity :(
January 01, 2010, 03:25:12 pm
Quote from: sandman on December 10, 2009, 04:02:35 am
Hmm.. but customizing these are really not intuitive.

Maybe I'm just missing something. But I'd really like to have a 'follow-up' section for the "send an email" action.

But I can't seem to do that anywhere.

Thanks for all the help so far

I second your request.

I, too, need a "Schedule Follow-up" along with Send an Email. It would seem this should be realtively easy to implement. Is there a switch somewhere to turn this on?

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Can't Log An Email Activity :(
January 01, 2010, 09:14:46 pm

if important to you/your org please consider contributing code that is "relatively easy to implement" the feature you need.

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Can't Log An Email Activity :(

This forum was archived on 2017-11-26.