CiviCRM Community Forums (archive)

Hmm, not sure what to call this one.

So I send a mass email.  It goes through.  Someone who receives it replies.  I've got it set so replies are "verped" and CiviMailProcessor will track their reply and forward it back to me.  So when they click reply the reply goes to "replychanneladdress.verpstring@myorg.org" (I'm using gmail so this works fine). CiviMailProcessor picks it up and sends it to my original from address.  So far all is well.  I now have their reply in my from email address inbox.

The problem is in my inbox when I reply back to this email reply the address is wrong.  So if the person who replied was "Joe Smith <jsmith@yahoo.com>", instead when I click reply back to them it is instead going to "Joe Smith <myfrom@myorg.org>" so I'm actually sending to myself now!

I know I'm not explaining this well, but not sure how else to explain.  Hoping this is an error someone else has had and recognizes.

Thanks for the reply.

So to clarify, if I go into the email account where the replys go (which I've called "tellus@myorg.org"), and I go to the Civimailprocessed folder, and view the whole email + headers I see an email that says it is from (just for argument) "Sally Smith <them@yahoo.com>".

However, when I go to the "send" account (which let's say for argument is called "originator@myorg.org") I see that same email in my inbox there, but there the email says it is from "Sally Smith <originator@myorg.org>".  So somewhere when the civimailprocess script is running and forwarding the email to "originator@myorg.org" it is changing "Sally Smith's" email address to my originator address.

So your question was:

Can you confirm that the reply gets passed through the ‘wrong’ address before it arrives at CiviMail’s forward event?

I'm afraid I don't know what the forward event is.  Is that when civimailprocessor takes the reply from the replychannel mailbox and forwards it on to my originator address?  If so, then the email is in fact 'correct' at the time that is happening.  It is only 'incorrect' when it ultimately comes to my originator inbox.

Thanks!

Can you check whether the email that arrives in CiviMailProcessor.php (the last one with the ‘right’ From: header) has a Reply-To: header set?

I'm assuming you mean the mail as it currently appears in the Inbox/Civimail/processed folder.  I check two.  Neither appears to have a Reply-To: header set.

The first one has a normal from address "user1@theirdomain.com", as well as a Return-Path header of the same.
The second one has a normal from address "user2@theirdomain.com, with a Return-Path header of "prvs=5945b89d8=user2@theirdomain.com"

I don't recognize the prvs= thing, but guessing that is valid.

Sorry about my profile.  I am on 3.0 and updated accordingly.

Ok, I think I fixed it. Can you please try applying r25905 to your install, or overwriting your CRM/Mailing/Event/BAO/Reply.php with the one from our repository?