CiviCRM Community Forums (archive)

v3.0.3

If I want to create new cases status, there's no direct link to it (there probably should be), though I can access it through the main option lists page. When creating one through the option group list page, I run into a problem that the value field should be a number in order for the rest of case to work correctly. But the value field is manually entered, not autogenerated, so it requires the individual to maintain unique id numbers, which isn't a great idea.

I noticed it when we had some case statuses that had text in the value field and when we created or changed the status on a case, it didn't save the change. The issue could also be addressed by making the FK civicrm_option_value.id rather than .value (which would make more sense anyway).

This client has created 10 additional statuses that basically fill in gaps between "open" and "close." I guess in ways they serve as passive activities against the case, e.g. Awaiting allocation, Awaiting client acceptance, Awaiting payment.

There are three statuses that are flagged as reserved (open, closed, urgent), though the title/label for each is editable, as is the value -- all of which you would want to lock down.

I suspect it would be useful on a broader basis to allow people to create their own sets of statuses, though I agree you'd want to make sure the hardcoded reserved ones are not editable at all.