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  • Cannot install CiviSMTP sucessfully
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Author Topic: Cannot install CiviSMTP sucessfully  (Read 1312 times)

ShiftMedia

  • Guest
Cannot install CiviSMTP sucessfully
January 04, 2010, 08:11:45 am
Hello,

I was wondering if someone may be able to help. We signed up with CiviSMTP about 5 weeks ago and haven't been able to successfully get the service to work.

I have filled out the account settings and these appear to be working fine - the test function reports that everything is ok, however when I try to configure the SMTP settings within Joomla! as per the instructions CiviCRM keeps telling me that:

The mail library returned the following error message:
Failed to connect to civismtp.uas.coop:20095 [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]

I have input the following information:

SMTP Server: civismtp.uas.coop
port: 20095

and the username and password for smtp from my account settings but it still doesn't appear to work. Any help would be really appreciated - at the moment it feels if I am going in circles!

shane

  • Moderator
  • I post frequently
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  • Posts: 265
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Re: Cannot install CiviSMTP sucessfully
January 05, 2010, 12:21:31 am
Make sure that you are able to make outgoing requests to port 20095 from your server as some hosting providers may block this port by default.

You can check if that's the case by using command line shell on your server and entering the following command:

telnet civismtp.uas.coop 20095

If you see a message like "Connected to civismtp.uas.coop." then the port is not being blocked. Otherwise you have to consult with your
hosting provider about how you can make outgoing requests to port 20095. If your hosting provider doesn't make it possible to make outgoing requests to port 20095 you won't be able to use our service with that hosting provider.

being able to make outgoing requests to port 20095 is part of CiviSMTP min system requirements:

http://civismtp.uas.coop/drupal/node/3#requirements

ShiftMedia

  • Guest
Re: Cannot install CiviSMTP sucessfully
January 05, 2010, 12:38:38 am
Thanks for the reply and information - that is a real help. I will check out our ability to connect to that host port now.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • Cannot install CiviSMTP sucessfully

This forum was archived on 2017-11-26.