CiviCRM Community Forums (archive)

Hi all,

I´ve been running CIVICRM 2.2.7 for some time, and have recently incurred a problem in a Drupal upgrade.
Trying to access ..civicrm/dashboard fails to deliver a page.

I really don´t know which way to turn now as I have reinstalled 2.2.7 but the problem persists.

Any pointers would be greatly appreciated.

TIA
Tony

Thanks for your response.

The error log shows a consistent error, which I´ve reproduced below.

[Tue Jan  5 21:27:59 2010] [error] PHP Fatal error:  Uncaught exception 'Exception' with message 'Please make sure the IDS/tmp folder is writable' in /usr/home/the-user/web/sites/all/modules/civicrm/packages/IDS/Monitor.php:187\n

Stack trace:\n

#0 /usr/home/the-user/web/sites/all/modules/civicrm/CRM/Core/IDS.php(131): IDS_Monitor->__construct(Array, Object(IDS_Init))\n

#1 /usr/home/the-user/web/sites/all/modules/civicrm/CRM/Core/Invoke.php(74): CRM_Core_IDS->check(Array)\n

#2 /usr/home/the-user/web/sites/all/modules/civicrm/drupal/civicrm.module(342): CRM_Core_Invoke::invoke(Array)\n

#3 [internal function]: civicrm_invoke('dashboard')\n

#4 /usr/home/the-user/web/includes/menu.inc(348): call_user_func_array('civicrm_invoke', Array)\n

#5 /usr/home/the-user/web/index.php(18): menu_execute_active_handler()\n

#6 {main}\n  thrown in /usr/home/the-user/web/sites/all/modules/civicrm/packages/IDS/Monitor.php on line 187


I find this rather strange as the IDS/tmp folder seems writable:

              drwxr-xr-x  2 the-user  the-user    512 Jul  6  2009 tmp

Deleting both caused a failure on attempting to login to the host site:

Error: Could not create directory: /home/the-user/web/sites/default/files/civicrm/templates_c.
If you have moved your database from a development install to a production install and the directory paths are different, please set the column config_backend in the civicrm_domain table to NULL. You will need to reinitialize your settings in the production install.

However files/civicrm is writeable:

          drwxrwxr-x  5 the-user  the-user    512 Jan  7 11:16 civicrm

I've now replaced the deleted file and directories

Another possible anomaly I noticed is that the directory hierarchy is files/civicrm/templates_c/en_US/en_US/...
I wouldn't have expected the double en_US.

Thanks again

Tony

From civicrm.settings.php:

global $civicrm_root;
$civicrm_root = '/home/the-user/web/sites/all/modules/civicrm';
define( 'CIVICRM_TEMPLATE_COMPILEDIR', '/home/the-user/web/sites/default/files/civicrm/templates_c/' );

which seems OK to me.

Maybe the solution is to extract what I can from the database and do a clean reinstall.

Cheers
Tony

Does it mean that this problem is fixed for you?