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  • Successful install but blank admin page
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Author Topic: Successful install but blank admin page  (Read 2718 times)

padavis

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Successful install but blank admin page
January 05, 2010, 06:48:30 am
Hello,

I had a successful install of CiviCRM 3.0.3 to Joomla 1.5.15 site but when I go to the CiviCRM admin screen I get a blank white screen.

Turning on error reporting shows this msg:

Code: [Select]
Notice: Undefined index: host in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/Config.php on line 417

Fatal error: Uncaught exception 'Exception' with message 'XML data could not be loaded. Make sure you specified the correct path.' in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Filter/Storage.php:217 Stack trace: #0 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Filter/Storage.php(108): IDS_Filter_Storage->getFilterFromXML() #1 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Monitor.php(167): IDS_Filter_Storage->__construct(Object(IDS_Init)) #2 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/IDS.php(139): IDS_Monitor->__construct(Array, Object(IDS_Init)) #3 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(78): CRM_Core_IDS->check(Array) #4 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/admin.civicrm.php(49): CRM_Core_Invoke::invoke(Array) in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Filter/Storage.php on line 217

I can't find any previous posts with this problem so can anyone suggest a first step in troubleshooting?

Thanks!

Paul

Donald Lobo

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Re: Successful install but blank admin page
January 05, 2010, 07:47:39 am

can u delete the files under:

/home/sites/hcfa.org.uk/public_html/dev/media/civicrm/*

thanx

lobo
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padavis

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Re: Successful install but blank admin page
January 05, 2010, 07:54:20 am
Hi Lobo,

I deleted all the folders and files under /home/sites/hcfa.org.uk/public_html/dev/media/civicrm/* and now get this error:  :(

Code: [Select]
Notice: Undefined index: host in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/Config.php on line 417

unrecoverable error
    Sorry. A non-recoverable error has occurred.

    DB Error: insufficient permissions

    Database Error Code: Access denied for user 'web175-dev'@'%' to database 'web175-dev', 1044

    Return to home page.

Error Details:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] => -26
    [message] => DB Error: insufficient permissions
    [mode] => 16
    [debug_info] => CREATE TEMPORARY TABLE civicrm_temp_activity_details_f1f9d992e9de0b87386f1ccde07476fc ( activity_id int unsigned,
activity_date_time datetime,
status_id int unsigned,
subject varchar(255),
source_contact_id int unsigned,
source_record_id int unsigned,
source_contact_name varchar(255),
activity_type_id int unsigned,
activity_type varchar(128),
case_id int unsigned,
case_subject varchar(255),

          PRIMARY KEY ( activity_id )
        ) ENGINE=HEAP DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci
         [nativecode=1044 ** Access denied for user 'web175-dev'@'%' to database 'web175-dev']
    [type] => DB_Error
    [user_info] => CREATE TEMPORARY TABLE civicrm_temp_activity_details_f1f9d992e9de0b87386f1ccde07476fc ( activity_id int unsigned,
activity_date_time datetime,
status_id int unsigned,
subject varchar(255),
source_contact_id int unsigned,
source_record_id int unsigned,
source_contact_name varchar(255),
activity_type_id int unsigned,
activity_type varchar(128),
case_id int unsigned,
case_subject varchar(255),

          PRIMARY KEY ( activity_id )
        ) ENGINE=HEAP DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci
         [nativecode=1044 ** Access denied for user 'web175-dev'@'%' to database 'web175-dev']
    [to_string] => [db_error: message="DB Error: insufficient permissions" code=-26 mode=callback callback=CRM_Core_Error::handle prefix="" info="CREATE TEMPORARY TABLE civicrm_temp_activity_details_f1f9d992e9de0b87386f1ccde07476fc ( activity_id int unsigned,
activity_date_time datetime,
status_id int unsigned,
subject varchar(255),
source_contact_id int unsigned,
source_record_id int unsigned,
source_contact_name varchar(255),
activity_type_id int unsigned,
activity_type varchar(128),
case_id int unsigned,
case_subject varchar(255),

          PRIMARY KEY ( activity_id )
        ) ENGINE=HEAP DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci
         [nativecode=1044 ** Access denied for user 'web175-dev'@'%' to database 'web175-dev']"]
)
[/code]

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Successful install but blank admin page
January 05, 2010, 09:33:49 am

your db user needs to have permission to create temporary tables (which it does not seem to have)

lobo
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padavis

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Re: Successful install but blank admin page
January 05, 2010, 11:28:18 am
Hi Lobo,

That seems to have worked. I can now see the admin screen.

Many thanks  ;D

Paul

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  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • Successful install but blank admin page

This forum was archived on 2017-11-26.