CiviCRM Community Forums (archive)

Hello,

I had a successful install of CiviCRM 3.0.3 to Joomla 1.5.15 site but when I go to the CiviCRM admin screen I get a blank white screen.

Turning on error reporting shows this msg:

Notice: Undefined index: host in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/Config.php on line 417

Fatal error: Uncaught exception 'Exception' with message 'XML data could not be loaded. Make sure you specified the correct path.' in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Filter/Storage.php:217 Stack trace: #0 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Filter/Storage.php(108): IDS_Filter_Storage->getFilterFromXML() #1 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Monitor.php(167): IDS_Filter_Storage->__construct(Object(IDS_Init)) #2 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/IDS.php(139): IDS_Monitor->__construct(Array, Object(IDS_Init)) #3 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(78): CRM_Core_IDS->check(Array) #4 /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/admin.civicrm.php(49): CRM_Core_Invoke::invoke(Array) in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/packages/IDS/Filter/Storage.php on line 217
I can't find any previous posts with this problem so can anyone suggest a first step in troubleshooting?

Thanks!

Paul

Hi Lobo,

I deleted all the folders and files under /home/sites/hcfa.org.uk/public_html/dev/media/civicrm/* and now get this error: 

Notice: Undefined index: host in /home/sites/hcfa.org.uk/public_html/dev/administrator/components/com_civicrm/civicrm/CRM/Core/Config.php on line 417

unrecoverable error
    Sorry. A non-recoverable error has occurred.

    DB Error: insufficient permissions

    Database Error Code: Access denied for user 'web175-dev'@'%' to database 'web175-dev', 1044

    Return to home page.

Error Details:

Array
(
    [callback] => Array
        (
            [0] => CRM_Core_Error
            [1] => handle
        )

    [code] => -26
    [message] => DB Error: insufficient permissions
    [mode] => 16
    [debug_info] => CREATE TEMPORARY TABLE civicrm_temp_activity_details_f1f9d992e9de0b87386f1ccde07476fc ( activity_id int unsigned,
activity_date_time datetime,
status_id int unsigned,
subject varchar(255),
source_contact_id int unsigned,
source_record_id int unsigned,
source_contact_name varchar(255),
activity_type_id int unsigned,
activity_type varchar(128),
case_id int unsigned,
case_subject varchar(255),

          PRIMARY KEY ( activity_id )
        ) ENGINE=HEAP DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci
         [nativecode=1044 ** Access denied for user 'web175-dev'@'%' to database 'web175-dev']
    [type] => DB_Error
    [user_info] => CREATE TEMPORARY TABLE civicrm_temp_activity_details_f1f9d992e9de0b87386f1ccde07476fc ( activity_id int unsigned,
activity_date_time datetime,
status_id int unsigned,
subject varchar(255),
source_contact_id int unsigned,
source_record_id int unsigned,
source_contact_name varchar(255),
activity_type_id int unsigned,
activity_type varchar(128),
case_id int unsigned,
case_subject varchar(255),

          PRIMARY KEY ( activity_id )
        ) ENGINE=HEAP DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci
         [nativecode=1044 ** Access denied for user 'web175-dev'@'%' to database 'web175-dev']
    [to_string] => [db_error: message="DB Error: insufficient permissions" code=-26 mode=callback callback=CRM_Core_Error::handle prefix="" info="CREATE TEMPORARY TABLE civicrm_temp_activity_details_f1f9d992e9de0b87386f1ccde07476fc ( activity_id int unsigned,
activity_date_time datetime,
status_id int unsigned,
subject varchar(255),
source_contact_id int unsigned,
source_record_id int unsigned,
source_contact_name varchar(255),
activity_type_id int unsigned,
activity_type varchar(128),
case_id int unsigned,
case_subject varchar(255),

          PRIMARY KEY ( activity_id )
        ) ENGINE=HEAP DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci
         [nativecode=1044 ** Access denied for user 'web175-dev'@'%' to database 'web175-dev']"]
)
[/code]

Hi Lobo,

That seems to have worked. I can now see the admin screen.

Many thanks 

Paul