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Author Topic: Conributions Remain in Pending Status  (Read 712 times)

Shai

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Conributions Remain in Pending Status
January 20, 2010, 02:22:22 pm
I'm setting up a site for use with Paypal. I'm following the good instructions here on the site for use with a Paypal Standard site. I have a developer account and I'm doing the Paypal sandbox thing etc... it all seems to be working right except for the that the person's record isn't changing from "pending" even though every thing else shows that it has gone through. I see the part of the instructions:

Quote
Contributions remain in PENDING status
In order for contributions to be marked as COMPLETED, PayPal's Instant Payment Notification (IPN) must post back to CiviCRM an acknowledgement that the contribution was completed. In order for this to happen, your CiviCRM site must be accessible on the public internet (i.e. not running on localhost or behind a firewall). Interactions with PayPal IPN are logged to a file called CiviCRM.log located in your configured Temporary Files Directory (<drupal_root>/files/civicrm/upload/CiviCRM.log by default on Drupal installations). Check this file for errors if your contribution statuses are not being set to COMPLETED.

That directory exists on my server, and is writable (777), but no such CiviCRM.log is there.

Ideas,

Thanks,

Shai
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Eileen

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Re: Conributions Remain in Pending Status
January 20, 2010, 02:30:42 pm
Usually this happens because Paypal has not been configured with the correct postback address

(something like http://yourhost/sites/all/modules/civicrm/extern/ipn.php)

You should be able to access this url with your browser & get an error about mode or something. Check that you have given paypal the right URL. Also, check your apache log to see what URL it is posting to.

I don't think the log file will be created if the URL is not being hit
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • Conributions Remain in Pending Status

This forum was archived on 2017-11-26.