CiviCRM Community Forums (archive)

Hi,

I have CiviMail configured and working absolutely BEAUTIFULLY.

However, I have a problem with the {action.forward} token. When a mailing recipient clicks this link, he or she is prompted to enter up to 5 addresses. If the user enters "foo@bar.com" and clicks submit, a contact record is created for "foo@bar.com" but no mail is sent. The address is put on hold, and the mail report registers this as a bounce.

I was monitoring the logs (/var/log/mail.log) during a few tests and there is no evidence that Civi is even trying to send mail to foo@bar.com.

The only way the action.forward token actually works is if the target address is already a contact in CiviCRM AND did not already receive the mailing.

Help!


Cheerio,

-n8

i tried this locally and it worked.

I suspect this has something to do with the SMTP connection and the SMTP server rejecting the email because of a bad FROM/Reply-To that it does not recognize / accept

lobo

your best bet would be to add some debugging code to:

CRM/Mailing/Event/BAO/Forward.php, function forward, approx line 174 is where the mailing is sent.

u'll need to be familiar with php to add some debug statements to track down what is happening and why. please do let us know what was happening when u figure it out

thanx

lobo

I can't seem to get the forward function to send any emails. If the function needs to create a new contact, it does so and the email always bounces.

I thought it might have something to do with missing data about the contact record, but ... if a user enters an email address into one of the forward email fields that is already a contact in the database, the email always bounces (even when the email sends to that particular email just fine on the initial send).

For clarity, here was the scenario. I sent one email to a group of four emails (foo1@bar.com, foo2@bar.com, foo3@bar.com, and foo4@bar.com), and they all delivered just fine. I then deleted the fourth email address (foo4@bar.com) from the CiviCRM database. Next, I sent another email to just the first of the original four (foo1@bar.com). That user then attempted to forward to the remaining three (foo2@bar.com, foo3@bar.com, foo4@bar.com). The fourth email address was reentered into the database as a contact. Reporting on the email only registered foo4@bar.com as an attempted forward (i.e., the report says there was 1 forward). Also reports this as a bounce, every time. The other two emails (foo2@bar.com and foo3@bar.com) aren't sent to, nor are they put on hold. They just seem to be ignored.

Could this possibly have something to do with a drupal multi-site installation? CiviCRM is installed on only one of the domains and the codebase is stored in the sub-site's modules folder. Or is this related to something else entirely?

Did anyone ever figure this out?

I am having the same issues running 3.3.5  (contact being created, address ending up on hold)

I wish I would have known this was not working as I have been using it for a long time to try to build awareness about a conservation campaign.

Can anyone provide any insight?  Please help!