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  • CiviCRM Community Forums (archive) »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • 3.1.1 sets some emails as bounced, puts contact on hold before even sending them
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Author Topic: 3.1.1 sets some emails as bounced, puts contact on hold before even sending them  (Read 1383 times)

Alan.Guggenheim

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3.1.1 sets some emails as bounced, puts contact on hold before even sending them
January 31, 2010, 09:00:20 am
After upgrading to 3.1.1, I did a test email to 25 key people with good email addresses, and 3 of them showed as bounced on the report, even before CiviMail Processor had time to run!
One of them is actually mine!
They all have the Invalid Unknown bounce type: Could not parse bounce email info, and are now "on hold"
I need help to trace or debug this one.
I looked in the catch all email inbox, and there is nothing there. So which process and how has marked these as bounced?

Thanks
« Last Edit: January 31, 2010, 12:57:44 pm by Alan.Guggenheim »

Piotr Szotkowski

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Re: 3.1.1 sets some emails as bounced, puts contact on hold before even sending them
February 01, 2010, 08:21:27 am
I think I fixed the bug behind the CiviMail in CiviCRM 3.0.4/3.1.1 not sending emails; the relevant issue is CRM-5743.

Can 3.1.1 users overwrite their CRM/Mailing/BAO/Job.php file with the one from http://svn.civicrm.org/civicrm/branches/v3.1/CRM/Mailing/BAO/Job.php and verify?
« Last Edit: February 01, 2010, 09:40:32 am by Piotr Szotkowski »
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Alan.Guggenheim

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Re: 3.1.1 sets some emails as bounced, puts contact on hold before even sending them
February 01, 2010, 08:53:11 am
Piotr,
I did send a new test message to the same contacts, and it looks like you fixed it. No bounce, 100% delivery.
Thanks

kentroneon

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Re: 3.1.1 sets some emails as bounced, puts contact on hold before even sending them
February 02, 2010, 03:43:53 am
Indeed , it fixes the problem on 3.1.1

jeffsensat

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Re: 3.1.1 sets some emails as bounced, puts contact on hold before even sending
February 03, 2010, 01:19:15 am
Verified. Bulk email wasn’t working for me under 3.1.1. Now it does, after replacing the “Job.php” file you provided. Thanks, Piotr!
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • 3.1.1 sets some emails as bounced, puts contact on hold before even sending them

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