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Author Topic: Missing Draft and Unscheduled Mailings  (Read 766 times)

beretta627

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Missing Draft and Unscheduled Mailings
February 01, 2010, 12:46:24 pm
For some reason all the drafts and unscheduled mailings have disappeared, and I can't create new ones. It was previously working. drupal 6, civicrm 2.1.2.  Any ideas why this could be happening, or what steps I could take to diagnose? thanks.

Piotr Szotkowski

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Re: Missing Draft and Unscheduled Mailings
February 02, 2010, 04:55:21 am
It’s really hard to diagnose remotely, and we released many new versions since 2.1.2 (the 2.1 branch is up to 2.1.6, then there’s the 2.2 and 3.0 branch plus the freshly released 3.1).

If you can find a similar issue on our issue tracker, there should be info when it was fixed; otherwise, you need to debug starting from the point that breaks.

Note that previous mailings should be in the civicrm_mailing table in the database, so if you can’t see any past mailings I’d start looking there.
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beretta627

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Re: Missing Draft and Unscheduled Mailings
February 05, 2010, 10:09:45 am
Thanks for your reply.  Unfortunately there's a whole host of proprietary code added to our 2.1.2, so we're financially tied to it at the moment.

I checked the civicrm_mailing table, and indeed the new, unscheduled mailings are hitting the database.

When I remove &reset=1 from the querystring, the drafts and unscheduled mailing data is populated onto the page.  I know what reset=1 is supposed to to do (via http://forum.civicrm.org/index.php?topic=8531.0), however I don't understand why something like that should break the mailings list. Any ideas? Thanks again.
« Last Edit: February 05, 2010, 10:12:08 am by beretta627 »

Donald Lobo

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Re: Missing Draft and Unscheduled Mailings
February 05, 2010, 11:28:51 am

since 2.1 is not supported AND there is a bunch of custom changes, your best bet would be to go thru the code and try to figure things out. You can start your investigation at: CRM/Mailing/Page/Browse.php

in general hacking core is definitely NOT recommended. we've been trying to do a better job of making the core code more extensible via hooks

lobo
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  • Missing Draft and Unscheduled Mailings

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