CiviCRM Community Forums (archive)

Please forgive me if this has already been asked, but I've just installed 3.1.1. for a new client and for the life of me can't figure out why the online registration confirmation emails aren't being sent out.

I've gotten this to work successfully in older releases.

The test email after setting up smtp is sent successfully
The BCC'd message is sent successfully during test drive

But neither the registrant or the BCC address receive an email when doing a live registration.

Is this a known issue?

I suppose I could revert to an older version, but I'm really digging 3.1.1. apart from this issue.

this is what siteground was able to send me. i made comments below. It doesn't even seem like a function to send an email is being called when using the "live" online registration. This is the complete log for today.


This is the test email sent from the Find Contacts results page. The email was sent successfully
2010-02-04 19:52:16 [25493] 1NdDMm-0006dB-VI H=localhost (serv01.siteground16.com) [127.0.0.1]:37813 I=[127.0.0.1]:25 Warning: SITEGROUND: "Regen Ministries" <info@regenministries.com> : This message was sent via script. The details are as follows: SCRIPT_FILENAME=/home/regenmin/public_html/conference/index.php  REQUEST_URI=/conference/civicrm/contact/search  PWD=/home/regenmin/public_html/conference  REMOTE_ADDR=64.154.95.83 .
2010-02-04 19:52:16 [25493] 1NdDMm-0006dB-VI <= info@regenministries.com H=localhost (serv01.siteground16.com) [127.0.0.1]:37813 I=[127.0.0.1]:25 P=smtp S=793 T="test" from <info@regenministries.com> for ray@rx2media.com
2010-02-04 19:52:17 [25495] 1NdDMm-0006dB-VI => ray@rx2media.com F=<info@regenministries.com> P=<info@regenministries.com> R=lookuphost T=remote_smtp S=915 H=mx01.1and1.com [74.208.5.4]:25 C="250 Message 0MJzen-1Ne2iK148D-0025bz accepted by mxus0.perfora.net" QT=1s DT=0s


This email was sent using the test drive feature for the event online registration. The email was sent successfully
2010-02-04 19:53:34 [27904] 1NdDO2-0007G4-C4 H=localhost (serv01.siteground16.com) [127.0.0.1]:37881 I=[127.0.0.1]:25 Warning: SITEGROUND: "Regen Ministries" <info@regenministries.com> : This message was sent via script. The details are as follows: SCRIPT_FILENAME=/home/regenmin/public_html/conference/index.php  REQUEST_URI=/conference/civicrm/event/register  PWD=/home/regenmin/public_html/conference  REMOTE_ADDR=64.154.95.83 .
2010-02-04 19:53:34 [27904] 1NdDO2-0007G4-C4 <= info@regenministries.com H=localhost (serv01.siteground16.com) [127.0.0.1]:37881 I=[127.0.0.1]:25 P=smtp S=8775 T="[TEST]Registration Confirmation - Regen 2010 - Kingdom" from <info@regenministries.com> for ray@rx2media.com
2010-02-04 19:53:35 [27905] 1NdDO2-0007G4-C4 => ray@rx2media.com F=<info@regenministries.com> P=<info@regenministries.com> R=lookuphost T=remote_smtp S=9151 H=mx00.1and1.com [74.208.5.3]:25 C="250 Message 0MRFbz-1NAme128kx-00UZyg accepted by mxus2.perfora.net" QT=1s DT=1s

no

we'll need ssh access to login and figure out whats happening and why. i

lobo