CiviCRM Community Forums (archive)

I'm trying to track down an intermittent error that manifests as emails intermittently not being stored for membership signups and renewals. Other information is saved, the e-commerce transaction goes through properly. There are also reports that "it isn't working" for membership signups.

Looking at CiviCRM.log.nnn files for the site reveals a repeated error. I'm not positive this error is correlated with the intermittent email not being stored issue.

The error message seems to have been reported several times on the forum over the years as an intermittent error with no apparent general solution.

From the code, it seems the following error is logged when no _id or pastContributionID can be found for the current request. Perhaps some sort of session issue?? This site is using 3.0.2 and will shortly be upgraded to 3.1. The payment processor is Moneris. My worry is that this may be independent of version. The error is occurring fairly frequently in the logs.

Advice on how to proceed would be appreciated. Access to the box or insertion of debugging code is possible if desired.

Feb 14 23:53:45  [info] $Fatal Error Details = Array
(
    [message] => We could not find contribution details for your request. Please try your request again.
     =>
)


Feb 14 23:53:45  [info] $backTrace = /home/cd6/htdocs/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 263
/home/cd6/htdocs/sites/all/modules/civicrm/CRM/Contribute/Form/ContributionBase.php, fatal, 184
/home/cd6/htdocs/sites/all/modules/civicrm/CRM/Contribute/Form/Contribution/Main.php, preProcess, 61
/home/cd6/htdocs/sites/all/modules/civicrm/CRM/Core/Form.php, preProcess, 313
/home/cd6/htdocs/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Display.php, buildForm, 98
/home/cd6/htdocs/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php, perform, 203
/home/cd6/htdocs/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php, handle, 103
/home/cd6/htdocs/sites/all/modules/civicrm/CRM/Core/Controller.php, handle, 249
/home/cd6/htdocs/sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 209
/home/cd6/htdocs/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 335
, civicrm_invoke,
/home/cd6/htdocs/includes/menu.inc, call_user_func_array, 348
/home/cd6/htdocs/index.php, menu_execute_active_handler, 18