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Author Topic: Inbound emails incorrectly processed  (Read 752 times)

xavier

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Inbound emails incorrectly processed
February 24, 2010, 03:58:16 am
Right now, the inbound is processed that way:

Added by recipient@example.com
With xxx+r.470.113279.5e211a0539821ea9@example.com (the VERP address), and it creates a VERP contact
Assigned to recipient@example.com
Status: completed

So the sender of the email never sees the inbound email, and the recipient receives (as being assigned to).

Is there an option I'm missing ?

What I'd like
1) Added by recipient
2) Assigned to (the sender of the mailing)
3) Status: Not sure I want it completed, I'm assuming it's a request that needs to be processed ?

Actually, what I'd really like is that civimail doesn't set the reply-to and so the replies go directly to the right person.

X+

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Piotr Szotkowski

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Re: Inbound emails incorrectly processed
February 24, 2010, 07:30:59 am
Quote from: xavier on February 24, 2010, 03:58:16 am
Right now, the inbound is processed that way:

Added by recipient@example.com
With xxx+r.470.113279.5e211a0539821ea9@example.com (the VERP address), and it creates a VERP contact
Assigned to recipient@example.com
Status: completed

You mean the resulting activity carries the VERP-ed reply address (and creates a contact for this)? If so, it’s a bug (please file an issue for this).

Quote
So the sender of the email never sees the inbound email,

You mean that the sender of the mailing does not receive the the recipient’s reply? The processor should forward the reply to them (if the right checkbox was checked in the first CiviMail wizard step).

Quote
and the recipient receives (as being assigned to).

I’m sorry, I don’t understand that part.

Quote
Actually, what I'd really like is that civimail doesn't set the reply-to and so the replies go directly to the right person.

For now, you need to fix this in every mailing (check the ‘override VERP’ checkbox).
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Inbound emails incorrectly processed

This forum was archived on 2017-11-26.