CiviCRM Community Forums (archive)

Hi - I seem to be stuck. I'm setting up civismtp (currently waiting for the mx records to propagate) but not sure where to go to manage the incoming emails. We have a lot of emails sent to the same @domain as we are sending from. Surely this is pretty standard? but our ISP says we need to set our ISP account to "Local" if we are to get incoming through them - which contradicts the setting we need in order to send email out with civi. I asked them at Bluehost already they said the setting might be something you handle. What am I missing?

Thanks
Andrew

Hi Shane,

sfpublicpress.org is the domain that handles a lot of incoming emails for people who work at sfpublicpress.

Until now this email traffic has been managed by Bluehost on their local server. It seems that when I switch to civismtp to handle the emails that the incoming emails get bounced.

I've got the port right and right now still waiting for the MX records to show up, will the incoming emails go through alright when civismtp is set up correctly? what would their path be? Do I need to set up something at Bluehost to handle incoming differently?

I hope I've described the question alright...

This has made me question my set up now...should I have created a new domain at blue host that is newsletter.sfpublicpress.org? What I set up was sfpublicpress.org

Ah! I think I have it now, Sometimes just having a sounding board to ask the questions is what I need. Thanks. I now see that there is already a mail.sfpublicpress.org set up!

Any further thoughts from you will be greatrly appreciated!

thanks again
Andrew

if you're using sfpublicpress.org for internal organizational email then do not set up mx records for this domain to point to civismtp as civismtp only handles your civicrm orignated newsletters.

you want to create a separate domain for newsletters as you mentioned, something like newsletter.sfpublicpress.org
and setup you civismtp account settings, civicrm settings and mx records using that domain.

not sure about the use of mail.sfpublicpress.org. if you're sure it's not used for anything then you can probably reuse it for civicrm/civismtp mailings.
if you're not sure and want to be safe then use a different domain like newsletter.sfpublicpress.org