CiviCRM Community Forums (archive)

I'm having a lot of trouble with getting CiviMail to handle bounces properly, using the CiviMailProcessor.php script.

Previously I was using IMAP2SOAP but then a lot of good e-mail addresses were being put on hold after upgrading CiviCRM so I disabled IMAP2SOAP thinking that it was not compatible with the latest CiviCRM release due to flagging false positives.

So after taking everyone off hold we now, unsurprisingly, get a huge amount of bounces with every mail.

The From: address of our e-mails is the main mailbox address for our organisation (info@domain.org) so having 2,000 bounces in there every time we send an e-mail is a nuisance.

I configured and enabled CiviMailProcessor.php for IMAP initially, and it seemed to copy loads of e-mails into a sub-folder and not marking any as bouncing - it just clogged up the mailbox. So I then enabled it for POP and it moved loads of mails into a directory in the web server, deleting most of them in the process, and still not marking any as bouncing.

So I'm not sure of the best way of doing it. We need the info@ address as the senders address but we want bounces to go to a seperate mailbox.

What configuration do most people use? I seem to have got it all wrong 

They are two different email addresses: the from and the "hidden" VERP email used to collect the bounces. If you receive the bounces in your from email address, there is something wrong somewhere.

You should set a different address from the bounce, that will be used only for that.

X+

Seems to be working.... excellent!