CiviCRM Community Forums (archive)

Hi,

We've had this error on a site that's just been upgraded from 2.2.7 to 3.1.1:

"Sorry. A non-recoverable error has occurred.

You have hit issue CRM-4716. Please post a report with as much detail as possible on the CiviCRM forums. You can truncate civicr_cache to get around this problem"

The error occurs on contact view (civicrm/contact/view?reset=1&cid=N) for a particular contact. Looking at CRM-4716, I was surprised to find that it relates to event registration and was reported by me! It's occurring here on a different site from the one I reported on in CRM-4716.

truncate table civicrm_cache did not fix it. Neither did clearing templates_c.

Here's the backtrace:

.../sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 264
.../sites/all/modules/civicrm/CRM/Core/BAO/CustomGroup.php, fatal, 1672
.../sites/all/modules/civicrm/CRM/Core/BAO/CustomGroup.php, formatCustomValues, 1484
.../sites/all/modules/civicrm/CRM/Contact/Page/View/Summary.php, buildCustomDataView, 68
.../sites/all/modules/civicrm/CRM/Contact/Page/View/Summary.php, preProcess, 88
.../sites/all/modules/civicrm/CRM/Core/Invoke.php, run, 210
.../sites/all/modules/civicrm/drupal/civicrm.module, invoke, 350
, civicrm_invoke,
.../includes/menu.inc, call_user_func_array, 348
.../index.php, menu_execute_active_handler, 18

Turns out to have been due to a field that managed to have data_type String and html_type Select Date. Luckily only one contact had data in this field - the contact that threw the error - so we resolved the problem by recreating the field as Date.

Dave J