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  • Non-recoverable error while using CiviMail
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Author Topic: Non-recoverable error while using CiviMail  (Read 1153 times)

Tim Homewood

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Non-recoverable error while using CiviMail
March 09, 2010, 11:05:51 pm
Hi,

I'm using CiviMail as part of of CiviCRM 3.1.2 install under Joomla 1.5.15.

We have been using this system for a number of weeks now and for the last two weeks we have sent out an weekly e-bulletin using CiviMail.

Today we have started receiving an error when moving from step 3 to step 4 in the process for creating an email.
Quote
    Sorry. A non-recoverable error has occurred.
    We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.
    Error type: Could not find a valid key.
    Return to home page.

This error is returned for Firefox 3.5.8 and Google Chrome 4, using my computer and the web site administrator's. Cookies are enabled for all browsers used, we have logged out and logged back in and we have tried creating a new email but receive the error message at the same place each time.

The only thing that has changed since last week is that I've set up a site key to enable the cron job to work for CiviMail. Since receiving this error I've deleted the site key from the config file and disabled the cron job. This has had no effect.

I've noticed a number of other people reporting similar problems on the forum though they have been usually been with contribution pages (search for "non-recoverable error").

A backtrace provides the following information:
Quote
backTrace

/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 257
/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, fatal, 213
/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, key, 146
/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/civicrm/CRM/Mailing/Controller/Send.php, __construct, 46
/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(206) : eval()'d code, __construct, 1
/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, eval, 206
/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/admin.civicrm.php, invoke, 72
/home/timhomewood/victoriandancedirectory/administrator/components/com_civicrm/admin.civicrm.php, civicrm_invoke, 45
/home/timhomewood/victoriandancedirectory/libraries/joomla/application/component/helper.php, require_once, 162
/home/timhomewood/victoriandancedirectory/administrator/includes/application.php, renderComponent, 136
/home/timhomewood/victoriandancedirectory/administrator/index.php, dispatch, 67
/home/timhomewood/victoriandancedirectory/administrator/index2.php, include, 14

Thanks for any assistance.

Piotr Szotkowski

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Re: Non-recoverable error while using CiviMail
March 10, 2010, 03:35:17 am
Quote from: timhomewood on March 09, 2010, 11:05:51 pm
I'm using CiviMail as part of of CiviCRM 3.1.2 install under Joomla 1.5.15.

First, you might want to upgrade to 3.1.3 – we fixed a serious CiviMail bug there (one that did not let CiviMail reach recipients with non-Latin characters in their names).

Quote
We have been using this system for a number of weeks now and for the last two weeks we have sent out an weekly e-bulletin using CiviMail.

Today we have started receiving an error when moving from step 3 to step 4 in the process for creating an email.
Quote
    Sorry. A non-recoverable error has occurred.
    We can't load the requested web page. This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if they are not enabled). Then try again. If this error persists, contact the site adminstrator for assistance.
    Error type: Could not find a valid key.
    Return to home page.

This is strange. For starters – can you try clearing the Smarty cache (by deleting the templates_c directory)?
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

Tim Homewood

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Re: Non-recoverable error while using CiviMail
March 10, 2010, 04:19:49 am
Thanks Piotr, I just tried that but no change.

Kurund Jalmi

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Re: Non-recoverable error while using CiviMail
March 10, 2010, 05:31:11 am
Can you check if you have same resource url and uf base url in civicrm.settings.php in both component and administrator.

Hth
Kurund
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Tim Homewood

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Re: Non-recoverable error while using CiviMail
March 10, 2010, 12:22:32 pm
Thanks Kurund, I just checked and they are the same. Very good question though.

Kurund Jalmi

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Re: Non-recoverable error while using CiviMail
March 11, 2010, 01:23:27 am
May be try upgrading to 3.1.3 and if problem persist ping us on #civicrm irc channel.

Kurund
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petednz

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Re: Non-recoverable error while using CiviMail
March 11, 2010, 02:10:17 am
hey tim - you are welcome to ping me/eileen during the day if you want as she has been fixing several borked joomla sites for others.
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pete davis : www.fuzion.co.nz : connect + campaign + communicate

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  • Non-recoverable error while using CiviMail

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