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Author Topic: Pay later option being "ignored"  (Read 2468 times)

adelewh

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Pay later option being "ignored"
March 10, 2010, 02:34:18 pm
I've got something strange that seems to be happening in Civicontribute.

My nonprofit organization currently doesn't have an online payment processor, so we are using the "pay later" option when setting up our contribute page, as well as instructions the user is supposed to get with the address to send payment to... but, it doesn't seem to be working.

When a user goes through the membership signup process with the contribution page, it  goes through the entire process as if they have completed the payment -- and sends them a receipt without the info of an address to send to. 

In civicrm, it's also recording the payment as completed, instead of pending.

Does anyone have any ideas of how to approach this?  Is there a setting somewhere that I've missed?

I'm using 3.0.4, with drupal 6.15
here's the contribution page:
http://www.greenlane-sbn.org/civicrm/contribute/transact?reset=1&id=1




Donald Lobo

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Re: Pay later option being "ignored"
March 10, 2010, 07:28:37 pm

You might want to consider upgrading to 3.1.3 and see if that fixes the issue. I dont recall an issue with 3.0.4 and pay later, but i'm probably wrong

lobo
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adelewh

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Re: Pay later option being "ignored"
March 11, 2010, 11:39:56 am
Yeah, I was thinking I should give that a try -- thanks, Lobo!

adelewh

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Re: Pay later option being "ignored"
March 16, 2010, 12:51:47 pm
updated my civi install to 3.1.3, still the pay later option, though checked, isn't working when a user goes through the sign up process... I'm also finding that all of my date fields aren't allowing me to edit them (there is a "clear" option, but the calendar popup isn't working, nor can I just fill in the date field -- I've turned off and on all the date modules... )

Any ideas of how to proceed?

I'm going to next try to set up a new contribution page and see if it works there...

davej

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Re: Pay later option being "ignored"
March 31, 2010, 10:01:48 am
Same issue here on 3.1.3.

Dave J

davej

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Re: Pay later option being "ignored"
March 31, 2010, 11:21:13 am
Replicated on demo: http://drupal.demo.civicrm.org/civicrm/admin/contribute?action=update&reset=1&id=4 (Test Pay Later)

New contrib page:
Member Dues, no real-time transactions, Contribution Amounts section not enabled, pay later;
membership enabled, require member sign-up, no separate membership payment;
Name & Address profile;
Email receipt;
No Tell a Friend;
No PCP;
No widget;
No premiums.

On live contrib page, sign up.

Look at user's Contrib tab: contrib complete.
Look at user's Memberships tab: active (New) membership.

Here's a contribution_page entry for a page that exhibits the problem:
Code: [Select]
                    id: 2
                 title: Become a Member of Test
            intro_text: NULL
  contribution_type_id: 2
  payment_processor_id: NULL
   is_credit_card_only: 0
           is_monetary: 0
              is_recur: 0
  recur_frequency_unit: NULL
     is_recur_interval: NULL
          is_pay_later: 1
        pay_later_text: I will send payment by cheque or BACS.
     pay_later_receipt: Send the cheque to Test
 is_allow_other_amount: 0
     default_amount_id: NULL
            min_amount: NULL
            max_amount: NULL
           goal_amount: NULL
        thankyou_title: Thanks
         thankyou_text: <p>Thank you for applying to become a member of Test.</p>
       thankyou_footer: NULL
   is_for_organization: 0
      for_organization: I am contributing on behalf of an organization.
      is_email_receipt: 1
     receipt_from_name: Memberships
    receipt_from_email: test@test.com
            cc_receipt: NULL
           bcc_receipt: NULL
          receipt_text: Thank you for applying to become a member of Test.  Your membership will be processed shortly.
             is_active: 1
           footer_text: NULL
amount_block_is_active: 0
 honor_block_is_active: 0
     honor_block_title: NULL
      honor_block_text: NULL
            start_date: 2009-11-24 08:45:00
              end_date: NULL
            created_id: NULL
          created_date: NULL

Dave J

Deepak Srivastava

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Re: Pay later option being "ignored"
April 01, 2010, 03:24:07 am
Just verified that Pay-Later option works (setting status to pending) only when "Execute real-time monetary transactions" option is set, which IMO makes sense since the term 'pay later' is connected with monetary transaction.

Davej, just wondering why would you uncheck that option if you expecting some kind of payment.

May be we could do some improvements on that screen to clear this confusion.

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petednz

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Re: Pay later option being "ignored"
April 01, 2010, 03:41:44 am
Guess cos 'real time' sounds like it is the opposite of 'pay later'?
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davej

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Re: Pay later option being "ignored"
April 01, 2010, 05:04:52 am
Hi Deepak,

Quote from: Deepak Srivastava on April 01, 2010, 03:24:07 am
Just verified that Pay-Later option works (setting status to pending) only when "Execute real-time monetary transactions" option is set, which IMO makes sense since the term 'pay later' is connected with monetary transaction.

Davej, just wondering why would you uncheck that option if you expecting some kind of payment.

I think because the site currently only allows cheque/BACS payments, so the person who set this up didn't tick the "Execute real-time monetary transactions" box. However the small print, "Uncheck this box if you are using this contribution page for free membership signup ONLY, or to solicit in-kind / non-monetary donations...", suggests it should be checked in this case.

I've verified that if the real-time box is ticked but no payment processor selected, Pay Later is enforced on the contrib page, which is good.

Quote from: Deepak Srivastava on April 01, 2010, 03:24:07 am
May be we could do some improvements on that screen to clear this confusion.

Yes, would be good to clarify this.

Dave J

Donald Lobo

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Re: Pay later option being "ignored"
April 02, 2010, 09:32:11 am
Quote from: davej on April 01, 2010, 05:04:52 am
Yes, would be good to clarify this.

pete/davej: if you'll can come up with text that clarifies this to the end user that would be great and we could fix it in 3.1.x

please post back here with more suitable text :)

thanx

lobo
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palmquist

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Re: Pay later option being "ignored"
May 03, 2010, 01:06:23 pm
I am having the same date issue you mention here (cannot enter dates, only "clear" available).  Did you find a solution?

Quote from: adelewh on March 16, 2010, 12:51:47 pm
updated my civi install to 3.1.3, still the pay later option, though checked, isn't working when a user goes through the sign up process... I'm also finding that all of my date fields aren't allowing me to edit them (there is a "clear" option, but the calendar popup isn't working, nor can I just fill in the date field -- I've turned off and on all the date modules... )

Any ideas of how to proceed?

I'm going to next try to set up a new contribution page and see if it works there...
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  • Pay later option being "ignored"

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