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  • CiviCRM Community Forums (archive) »
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  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
Pages: [1]

Author Topic: Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16  (Read 2998 times)

asupcb

  • Guest
Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
March 15, 2010, 10:05:45 am
I just tried to install CiviCRM 3.1.3 on Drupal 6.16 and when I point my url toward http://<my_site>/sites/all/modules/civicrm/install/index.php all that loads is a white page.  I'm not getting any error messages.  Any ideas as to what the problem could be?  I'm new to Drupal, so I might be missing something that is obvious to others.  I uploaded the tar file to my CPanel File Manager and told it to extract.  Could that be causing problems?  All the files are present as far as I can tell.

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
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    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
March 15, 2010, 10:14:05 am
Can you check your apache log for errors.

Kurund
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asupcb

  • Guest
Re: Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
March 15, 2010, 11:20:22 am
How do I check my apache logs?  I've been trying to figure that out.  I check the error logs through CPanel, but should I be checking them elsewhere?

asupcb

  • Guest
Re: Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
March 15, 2010, 01:13:44 pm
I did a view source on the blank page and this is what the Web Developer tools gave me:

<!-- SHTML Wrapper - 500 Server Error -->

Any ideas what could cause this?  When I looked on the forums, it seemed to suggest that there is a conflict with another piece of software somewhere on the server or else my .htaccess needs to written in such a way to accommodate non-Drupal software in a sub-folder.  Is CiviCRM non-Drupal software?

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
March 15, 2010, 01:22:38 pm
This might be because of your .htaccess settings, you might also want to check your apache log for errors.

Kurund
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asupcb

  • Guest
Re: Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
March 15, 2010, 01:46:22 pm
I don't have SSH access so I'm not sure how to check my Apache logs.  I'm not sure which change I need to make to my .htaccess settings.  I've found a couple of articles on drupal.org but I'm not sure which one would apply to me.  I have drupal installed in a subdomain with Wordpress on the main domain.  Could that be affecting my install somehow?

asupcb

  • Guest
Re: Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16
March 15, 2010, 02:18:47 pm
I figured out the problem.  I had my file permissions set to 777 for the url path, because that is the easiest way to do Joomla installs of software so I made the assumption the same would be true of Drupal.  I reset to the default file permissions and it is working fine now.  Sorry for the rookie mistake.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • Blank Install Page for CiviCRM 3.1.3 on Drupal 6.16

This forum was archived on 2017-11-26.