CiviCRM Community Forums (archive)

I have one gmail account set up that I bcc to when I send email that I want tracked in CiviCRM.  The mail processor does a fine job of grabbing those and associating them with the proper contact. 

For return messages—which come to my own inbox—I set up a gmail folder (label) called civicrm.  I set up the corresponging account in CiviMail config to get any mail tagged accordingly, and for a while it worked.  Somewhere in the course of a series of Drupal and CiviCRM upgrades, along with a server move, that feature stopped working.  I can still retrieve the messages sent to my special account, but I can't get CiviMail to successfully grab mail from a given folder, regardless of which account I try to use.  When I run the processor manually (using the URL with password and key embedded within), here's the message I get:

connecting to imap.gmail.com, authenticating as civicrm.autofile@digett.com and selecting INBOX mailboxes found: Follow up, INBOX, INBOX/CiviMail/ignored, INBOX/CiviMail/processed, Misc, Priority, [Gmail]/All Mail, [Gmail]/Drafts, [Gmail]/Sent Mail, [Gmail]/Spam, [Gmail]/Starred, [Gmail]/Trash got to the end of the mailbox connecting to imap.gmail.com, authenticating as mark@digett.com and selecting INBOX.civicrm

You can see the first account being checked correctly, but the second one goes no further after the "authenticating" part.  I've done lots of troubleshooting to try to identify mis-cofiguration on my end, but to no avail.  This is a valuable feature for me, so if you can suggest a way to debug/troubleshoot I'll be happy to perform. 

Many thanks for a great product.

Think gmail uses / not . as separator.

Try INBOX/civicrm