CiviCRM Community Forums (archive)

Hi, we use CiviEvent for Yoga Course registrations,
http://www.byronyoga.com/all-yoga-teacher-training-courses-yoga-retreats
the registration form is quite long and detailed for our registrants to fill out.

We use Eway to process a payment as an event deposit.

The following is not a problem with CiviEvent, but the issue we sometimes have is if the payment gets declined for any reason - and credit card payments being declined can be somewhat quixotic - then all the work someone has typed into the registration form can get lost, resulting in great frustration for the user - I'm sure we have all been there on a long web form some time

I was trying to approach the problem from the angle of catching the fact that the payment has been declined and alerting the person and giving them the option of changing the payment method to Manual / Bank Transfer, and allowing them to submit their details to the database thereby saving all their hard work - and then sorting out the payment with them later manually.

Or perhaps catching that the payment has been declined and automatically changing it to Manual payment and automatically submitting for the user.

Does anybody have any ideas or suggestions on the above?

Thanks.

Yes I thought that was what it did but a failed payment is returning to the event info page, like one page prior to the registration page which is not quite right.

My initial intention for an achievable solution (for my skill-set) was to modify the error message slightly to encourage the choice of a manual payment at that point.

For some reason the failed payment is returning all the way back to eventinfo, can you think why that might be?

Cheers.

2.2.7, just about to upgrade this weekend.

Thanks.