Author Topic: Urgent!!- Disappearing Event Registrations (Read 1063 times)

qjensen · March 22, 2010, 12:44:24 pm

I have a server that is currently running a few CiviCRM sites. I have confirmed disappearing registrations on 2 events that are accepting event registrations right now. I don't see any errors in any error logs that correspond with the dates/times of the disappearing registrations. This has happened a few times without any hard evidence, but we have started doing more tracking and confirmed that the registrations are literally disappearing from the system.

In this case, a person registered for an event and then wasn't on the list when she called with a couple of questions. The manager of the event looked at the authorize.net receipts and found the person's receipt for registration. We have since found 3 more registrants in the same event with auth.net receipts and confirmation emails sent but no entry on the list. We also have a previous participant list where at least one of these individuals is listed.

How do I begin to discover what the underlying issue is here? If I can't find the solution I am going to lose a couple of major clients. I am even willing to pay for assistance in resolving this if needed.

Thanks for your assistance,
Quint

qjensen · March 22, 2010, 01:48:06 pm

I think I found a clue to the issue.
The main users of the system have been manually adding participants while logged in as the admin user. They haven't been going to Add Participant, but going to the registration page as the admin and entering the information. Later if the actual person comes to the site to register for another event there is a problem because it looks like they already exist as the admin user.

I am not exactly sure how I can fix the databases to resolve this issue. Any ideas?

Donald Lobo · March 22, 2010, 02:14:34 pm

They should be using either "Add Participant" OR "registering as an anonymous user via another browser"

we should basically prevent multiple registrations of admin from overwriting each other. This has bit a few folks already and needs to be fixed.

lobo

qjensen · March 22, 2010, 02:38:54 pm

I have a couple of ideas on this:

1. Prevent the admin user from actually registering for an event. Treat the admin account as a special account and only allow them to add a participant, then there won't be the temptation or opportunity to make this mistake.

2. Pop up a jQuery dialog if the admin user goes to the registration page to ask if they really want to register themselves or another participant. If they choose another participant then they are re-routed to the Add Particpant page.

I think #2 would be easier to implement, but #1 might be a better solution longer term.

Dave Greenberg · March 22, 2010, 04:44:26 pm

Recent versions of CiviCRM (I think 3.0+ or maybe even some 2.2.x versions) prevent any logged in user from registering more than once for an event. Regardless of whether they are an admin or any logged in user, they would be pushed back to the event information page (civicrm/event/info) and see this message:

"Oops. It looks like you are already registered for this event. If you want to change your registration, or you feel that you've gotten this message in error, please contact the site administrator. "

Your forum profile says you are running 2.2 which is pretty out of date at this point and not supported - so it would best if you can upgrade your site. If you are actually running a current version (3.1.x) and your admins are NOT getting this

qjensen · March 22, 2010, 05:07:20 pm

Hi Dave,

I have upgraded one of the sites and the other one will be upgraded this weekend. These sites were originally set up under 2.28. There appear to be a number of issues in the db right now because of the admin adding participants under their own account.

-Orphaned address records (contact id of NULL)
-Same billing address across multiple unrelated contacts as a result of email address not being updated when admin user enters participant info
-Participants disappearing because the admin leaves an old email address in the field and overwrites the previous contact information.

I assume the same issues could arise in 3.x if the admin user incorrectly entered users across multiple events. It becomes more of an issue when you have twice a month events.

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Author Topic: Urgent!!- Disappearing Event Registrations (Read 1063 times)

qjensen

Urgent!!- Disappearing Event Registrations

qjensen

Re: Urgent!!- Disappearing Event Registrations- Update

Donald Lobo

Re: Urgent!!- Disappearing Event Registrations

qjensen

Re: Urgent!!- Disappearing Event Registrations

Dave Greenberg

Re: Urgent!!- Disappearing Event Registrations

qjensen

Re: Urgent!!- Disappearing Event Registrations