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  • Using "send email" for group members --- Dupes in recipient list
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Author Topic: Using "send email" for group members --- Dupes in recipient list  (Read 1188 times)

reperry

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Using "send email" for group members --- Dupes in recipient list
March 23, 2010, 12:01:42 pm
This has only been happening in one group. 

When I try to send an email to all/some of the members of a static group, their names show up duplicate (sometimes 5 or 6 times) in the recipient list.  (There are no actual duplicate members in the group itself).

Strangely, the number of times their names appear corresponds exactly with how many total groups the contacts are in (i.e. John Doe is in 5 groups total, so his name shows up 5 times in the recipient list; Jane is in 3 groups, her name shows up 3 times).

This isn't happening with other groups that I've tested.

alwin4711

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Re: Using "send email" for group members --- Dupes in recipient list
November 04, 2010, 04:56:27 pm
Any idea how to solve this problem ??

Ciao
Alain

Donald Lobo

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Re: Using "send email" for group members --- Dupes in recipient list
November 04, 2010, 05:33:10 pm

Does this static group have a parent / child relationship with the other groups?

lobo
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reperry

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Re: Using "send email" for group members --- Dupes in recipient list
November 05, 2010, 09:36:42 am
I don't believe we've had this problem since we upgraded to a more recent version.  I don't remember if I checked on the parent-child relationship of the duplicate group members.  I'll repost if it shows up again. 

alwin4711

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Re: Using "send email" for group members --- Dupes in recipient list
November 07, 2010, 03:19:22 pm
Hi Lobo,
yes it has.

I use 2 Groups: a-team, b-team

and 2 user : a-user, b-user

a-user belongs to a-team
b-user belongs to b-team & a-team

a-team and  b-team has a mother called ab-team

If i select ab-team end will send email the system fetched b-user twice.

We use this system zu send a lof of information for many different groups and different parent and child settings.

Most of the time i have zu clear by hand 100 hundred and more recipient adresses
We use it not on a newsletter base like CiviMail.

we use CiviCrm Version: 3.2.3 on latest drupal 6.x

Best regards
Alain

Donald Lobo

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Re: Using "send email" for group members --- Dupes in recipient list
November 07, 2010, 05:27:17 pm

Can you please try to reproduce this on our sandbox server: http://sandbox.civicrm.org/. If so, can you please file an issue: http://issues.civicrm.org/

will help us quickly validate and come up with a fix

thanx

lobo
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alwin4711

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Re: Using "send email" for group members --- Dupes in recipient list
November 08, 2010, 12:51:12 am
Yes this little trick works also on the Sandbox.
It works not only for  sending email, all other functions will select to much contacts.

Im not sure about my english to clearly describe this issue ?

Maybe somone else cam help ?

alwin4711

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Re: Using "send email" for group members --- Dupes in recipient list
November 15, 2010, 02:32:00 am
Hi Lobo,

Quote
fixed for 3.3

not a great fix, but i think lot better than allowing duplicates. Should clean this up when we optimize the queries we generate and avoid duplicates

Thanks,
is there any way to use this fix an earlear versions ?
ciao

Donald Lobo

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Re: Using "send email" for group members --- Dupes in recipient list
November 15, 2010, 07:00:28 am

u'll need to get the patch (check the fisheye tab in the issue page) and apply that manually

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Using "send email" for group members --- Dupes in recipient list

This forum was archived on 2017-11-26.