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Author Topic: Installation Issues  (Read 2030 times)

geeffland

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Installation Issues
March 29, 2010, 08:32:57 pm
Looking for some suggestions on helping to debug or get com_civicrm installed.

I previously, a few weeks ago, setup the install on a test site on 1and1.com shared linux hosting.  Everything went fine on that install.  Now, trying to install the app on the final version for the website I get a Internal Server Error 500...  Bad thing is that since I am on a shared host I do not have access to the apache error log...  So trying to debug blind...  Just for grins, I tweaked the Xml install file to skip the install.civicrm file and it does work up to that point and copies the large ZIP file correctly... This was expected behavior.  I assumed the error would occur during the civicrm core install.

I expected that if I had an error it would be a timeout error.  But since I get a 500 Internal Server Error I am not sure how to proceed... Any ideas or is it pretty dead in the water without apache error logs?  Why would it install properly a few weeks ago on another subdomain but not on the final domain?

lcdweb

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Re: Installation Issues
March 29, 2010, 08:45:33 pm
try installing using the -alt version of the joomla installation package

and make sure you're unpacking the package and using the install from directory option
support CiviCRM through 'make it happen' initiatives!
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geeffland

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Re: Installation Issues
March 29, 2010, 08:55:43 pm
Alt version had the same issue.

Also tried including an error logging routine that 1and1 has on their FAQs...

only messages it recorded were:

Code: [Select]
administrator/components/com_civicrm/configure.php: 40","() Non-static method JFactory::getConfig() should not be called statically
This was in the log 3 times.

geeffland

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Re: Installation Issues
March 31, 2010, 06:48:32 am
Surprise, surprise... I called my webhost, 1and1, knowing they would not share the error log with me and they did look thru the error log and determine it was a memory_limit issue.  They adjusted the memory_limit on my side and I think on the server side as well (as the local php.ini took affect immediately but still had errors installing) but this morning, after an assumed reboot, com_civiCRM installed without error.

So this issue is resolved.
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This forum was archived on 2017-11-26.