CiviCRM Community Forums (archive)

I receive occasional bounces indicating the recipient mailbox is full.  Sometimes CiviMail recognizes the Bounce Type properly (Quota) with various Bounce Reasons (mailbox is full, Disk Quota, Quota exceeded, etc).  Other times, however, CiviMail does not recognize the Bounce Type properly (Invalid) and produces a Bounce Reason "Unknown bounce type: Could not parse bounce email."

I discovered that the bounce patterns do not include a case for the most basic pattern "over quota".  There is a pattern "overs?quota" but I'm not sure what that is supposed to match (is it even correct?).

How is the civicrm_mailing_bounce_pattern table maintained?  Are we allowed to add our own patterns to the table, or do we open an issue and request new patterns be added for a subsequent CiviCRM release?

if you want to add a bounce pattern, do the following:

1. create an issue to add the above on http://issues.civicrm.org/

2. add the relevant sql to:

xml/templates/civicrm_data.tpl
CRM/Upgrade/Incremental/sql/3.2.alpha1.mysql.tpl


attach the patch of the above 2 files to the issue

lobo