CiviCRM Community Forums (archive)

CiviCRM optOut generates email address like o.17.965.03ba638b7293702d@mysite.com and I don't know what I am doing wrong.

You’re not doing anything wrong; this is how CiviMail knows who wants to opt-out from where.

I have IMAP email adress set up as info@mysite and I want users to be able to see something like
unsubscribe@mysite.com.

This won’t work, because the CiviMail Processor checks where the opt-out is addressed to to see what to do with an email.

I tried adding unsubsribe+ to local part in Admin->Email Accounts of info@mysite.com, but that doesn't work.

Hm. It should change the email address to something like unsubscribe+o.17.965.03ba638b7293702d@mysite.com – doesn’t it?

Then, how do I setup return channel? I cannot find steps in documentation. My hosting vendor has catch_all functionality and I have set up
catch_all address but still, my users will see this o.17.965.03ba638b7293702d@mysite.com, right?

In general, the best idea is to use the {action.optOutUrl} token (and other HTTP-based counterparts), which allows the user to un/re/subscribe, opt-out, etc. by clicking on a link.

Hm. It should change the email address to something like unsubscribe+o.17.965.03ba638b7293702d@mysite.com – doesn’t it?

Yes, assuming you use unsubscribe+ as the localpart in the configuration (although it will prepend it to other VERP-ed addresses as well, which might be sub-optimal in your case).

using the {action.optOut} token creates this line: "To opt out, mailto:o.56.1334.f9d7fd9cbe9f7290@mysite.org"

and clicking that link brings up an email message form with "o.56.1334.f9d7fd9cbe9f7290@mysite.org", as the recipient.

Great, this means that it works as expected.

Is the user not unsubscribed if they don't send this email message? and where will those messages end up?

The user will get unsubscribed only when you process this email with CiviMail Processor, which takes a look at a given mailbox and processes any related emails; obviously, you need to make sure an email to o.56.1334.f9d7fd9cbe9f7290@mysite.org does end up in that mailbox (for this you might use a ‘catch-all’ address or go the localpart route and make the email addresses look something more like civimail+o.56.1334.f9d7fd9cbe9f7290@mysite.org – this should make them end up in civimail@mysite.org).

Having said that, what I think you rather want is the {action.optOutUrl} token, which embeds a clickable URL instead.