CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site

This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • New installation - missing menu
Pages: [1]

Author Topic: New installation - missing menu  (Read 1710 times)

anacris65

  • I’m new here
  • *
  • Posts: 5
  • Karma: 0
    • design
New installation - missing menu
April 13, 2010, 03:16:00 pm
Hello,
We have worked with civCRM for almost 2 years without problems (about 5 sites till now).
We are currently working on 2 sites but we are finding some problems  in these installations.
The component installation ends giving the message that was installed correctly. The problem is that when accessing the civiCRM component, the CIVI administration menus are missing. The feeling we have is that the installation was not completed...
In time, we have 3 more sites on the same server with the same version installed and working without any problem.
- Joomla 1.5.15
- PHP 5.2.6-1+lenny3
- MySQL 5.0.51a-24+lenny2

Attached, a print from CiviRM main screen.

On these new sites, we are using Shape5´s "Basics" template (with K2) and RocketTheme´s "Kinetics" template (this template works with Gantry framework).
Someone has gone through this?
Grateful
Ana

sanchez

  • I’m new here
  • *
  • Posts: 16
  • Karma: 0
Re: New installation - missing menu
April 14, 2010, 10:19:58 am

I have exactly the same problem.

Installed yesterday CiviCRM 3.1.3 in a Joomla 1.5.15 environment.

--
Pedro.
Apis more modoque

sanchez

  • I’m new here
  • *
  • Posts: 16
  • Karma: 0
Re: New installation - missing menu
April 14, 2010, 10:29:57 am

Uhmmm... a look at the page´s html code has shown that the menu is there.
Seems that a css modification in the Joomla template will fix that.

--
Pedro.
Apis more modoque

anacris65

  • I’m new here
  • *
  • Posts: 5
  • Karma: 0
    • design
Re: New installation - missing menu
April 14, 2010, 11:17:31 am
Hello staff!!
Managed to solve the problem!
For some reason, CiviCRM is not filling the "CiviCRM Resource URL" field  (in the Global Settings link / resource URLs).
We had access our other site that uses the Civi and copy the URL where this field must be completed:
http://siteURL/administrator/index2.php?option=com_civicrm&task=civicrm/admin/setting/url&reset=1

Fill the field at hand and save.
CiviCRM returned to normal.

CiviCRM staff: is there any idea what could be happening?

hugs
ana

sanchez

  • I’m new here
  • *
  • Posts: 16
  • Karma: 0
Re: New installation - missing menu
April 14, 2010, 11:35:09 am

Hi Anacris65,

THANKS A LOT !!!!

You´re right. The code is generating html that looks for the css files in the site root directory, not  the civicrm module directory as it should.

I guess the flaw is in civicrm/CRM/Utils/System.php, when it defines userFrameworkResourceURL.
I am not familiar with the code, so my guess can be completely wrong.

--
Pedro
Apis more modoque

Yashodha Chaku

  • Forum Godess / God
  • Ask me questions
  • *****
  • Posts: 755
  • Karma: 57
    • CiviCRM
Re: New installation - missing menu
April 14, 2010, 01:18:30 pm
anacris65 :
I just did a test run for a new Joomla! installation with CiviCRM, could not replicate the same.
CiviCRM Resource URL is populating correctly for me.

-Yashodha
Found this reply helpful? Contribute NOW and help us improve CiviCRM with the Make it Happen! initiative.

anacris65

  • I’m new here
  • *
  • Posts: 5
  • Karma: 0
    • design
Re: New installation - missing menu
April 14, 2010, 02:22:24 pm
Yashodha:

Have you checked the permissions of the folders in Joomla?
Already gone through similar problem previously and the folder "media" was not released for writing.
I think the CiviCRM admin templates are stored in this folder.
You can also check the documentation of Civi, the link where is explained the procedure for migration CiviCRM:
http://wiki.civicrm.org/confluence/display/CRMDOC/Moving+an+Existing+Installation+to+a+New+Server+or+Location
What solved our problem at that time was especially the part "Unable to update config backend"

Hope that helps to "enlighten" some way.

Ana

Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Joomla! Installations (Moderator: Deepak Srivastava) »
  • New installation - missing menu

This forum was archived on 2017-11-26.