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Author Topic: Sending CiviMail bounces back to sender  (Read 1608 times)

Denver Dave

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Sending CiviMail bounces back to sender
April 14, 2010, 11:56:26 am
Sorry, I thought we had who the bounces go back to resolved.
Drupal 6.16  CiviCRM 3.13

Bounces are coming back to our catch-all email address.  However, sometimes it would be useful to have the bounces go back to the person sending the mailing.

I have:

On step 2 of 5 have checked:
If a recipient replies to this mailing, forward the reply to the FROM Email address specified for the mailing.

On step 3 of 5 have tried with Override VERP Address checked and also tried with it unchecked - either way bad email addresses bounce back to the the domain catch-all email address.  The from address is the person sending the email, but above that in the bounced email we get:
(envelope-from <mysmtpuser+b.92.328.c6c5bee09938afa2@mydomain.org>) with my values for mysmtpuser and mydomain.org.

Am I not setting something correctly or not understanding that with this version is an option to send bounces back to the civimail sender?

Thanks.

Dave

Piotr Szotkowski

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Re: Sending CiviMail bounces back to sender
May 03, 2010, 11:20:18 am
Quote from: Denver Dave on April 14, 2010, 11:56:26 am
On step 2 of 5 have checked:
If a recipient replies to this mailing, forward the reply to the FROM Email address specified for the mailing.

This means that if CiviMail will receive a reply event to begin with (via VERP reply address), it will forward it where appropriate.

Quote
On step 3 of 5 have tried with Override VERP Address checked and also tried with it unchecked

This is only for reply VERPs, not for bounce VERPs (which I think we might be setting unconditionally). I’ll check with Xavier to verify what behaviour was described in the CiviCRM 3.2 book.
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xavier

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Re: Sending CiviMail bounces back to sender
May 03, 2010, 05:10:42 pm
Hi,

The VERP check box on step 3 is confusing and we will rename it "CiviCRM manages reply", and move it to step 2. It means that it add a reply to address that is different from the sender, when the recipient hits the reply button, it goes back to that reply address, that is then processed by civicrm, at the same time it handles the bounces.

If unchecked (the default ?), the various options (eg. what template to use for this and that) aren't relevant and will be hidden.

The bounces are always returned to the hidden email catch all, might be useful to uncheck it so the bounces return to the sender address ?

What do you think ?

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Piotr Szotkowski

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Re: Sending CiviMail bounces back to sender
May 20, 2010, 05:15:36 am
Quote from: xavier on May 03, 2010, 05:10:42 pm
The VERP check box on step 3 is confusing and we will rename it "CiviCRM manages reply", and move it to step 2. It means that it add a reply to address that is different from the sender, when the recipient hits the reply button, it goes back to that reply address, that is then processed by civicrm, at the same time it handles the bounces.

If unchecked (the default ?), the various options (eg. what template to use for this and that) aren't relevant and will be hidden.

(This is now handled as CRM-6278.)

Quote
The bounces are always returned to the hidden email catch all, might be useful to uncheck it so the bounces return to the sender address ?

What do you think ?

Hm, I’m not sure. Ideally bounces should be handled automatically and not by a person… What does The Book say about this (with regards to CiviCRM 3.2)? :)
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xavier

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Re: Sending CiviMail bounces back to sender
May 20, 2010, 05:23:08 am
Quote from: Piotr Szotkowski on May 20, 2010, 05:15:36 am

Quote
The bounces are always returned to the hidden email catch all, might be useful to uncheck it so the bounces return to the sender address ?

What do you think ?

Hm, I’m not sure. Ideally bounces should be handled automatically and not by a person… What does The Book say about this (with regards to CiviCRM 3.2)? :)

You are aware that The Book is actually written by mere human beings ? ;)

I have a use case scenario to manage the contacts put on hold:
use and advanced search to select them all, un unhold them, do a mailing where I get all the bounced emails and handle them manually, see if I can fix some of them. Right now, the actual bounce email is lost.

On a related note, it would be great to add them as activities to the contact (much like the incoming emails). Difficult ?

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Piotr Szotkowski

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Re: Sending CiviMail bounces back to sender
May 21, 2010, 01:25:07 pm
Quote from: xavier on May 20, 2010, 05:23:08 am
Quote from: Piotr Szotkowski on May 20, 2010, 05:15:36 am
Ideally bounces should be handled automatically and not by a person… What does The Book say about this (with regards to CiviCRM 3.2)? :)

You are aware that The Book is actually written by mere human beings ? ;)

All books are. ;)

Quote
I have a use case scenario to manage the contacts put on hold:
use and advanced search to select them all, un unhold them, do a mailing where I get all the bounced emails and handle them manually, see if I can fix some of them. Right now, the actual bounce email is lost.

Well, it’s not lost, it just goes to the catch-all address. You can either fetch them from there or run CiviMail Processor and then delve into the place where it moves the processed emails.

That said – patches to make it better for you are more than welcome. :)

Quote
On a related note, it would be great to add them as activities to the contact (much like the incoming emails). Difficult ?

You’d need to discuss this with Lobo. I think at some point we were adding every mailing as an activity to the relevant contact and it ended up being a performance-wise and db-size-wise bad idea; I’m a bit afraid registering bounces as activities might also be a bad idea if something goes wrong and a 10,000-email-strong mailing bounces in full. (You can always retrospect the contact-bounce-mailing triples from the relevant event tables…)
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Donald Lobo

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Re: Sending CiviMail bounces back to sender
May 21, 2010, 04:20:02 pm
Quote from: xavier on May 20, 2010, 05:23:08 am
On a related note, it would be great to add them as activities to the contact (much like the incoming emails). Difficult ?

I think we should make it easy for folks to add this via a hook, but i dont think its a good idea to add it as default

lobo
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xavier

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Re: Sending CiviMail bounces back to sender
May 21, 2010, 11:51:24 pm
Added.

http://issues.civicrm.org/jira/browse/CRM-6288
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  • Sending CiviMail bounces back to sender

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