Author Topic: missing group members in mailout list (Read 1063 times)

adixon · April 16, 2010, 09:37:41 am

A client (civicrm 3.0.3, drupal 6) has noticed that some of his group mailouts appear to be losing around 5% of their members. It's a little tough to debug, but when I look at the list of emails generated from civimail's report, and the list of emails from the group it was to go out to, then I'm seeing some discrepencies (generating the lists of emails, then using the unix sort, uniq and comm utilities to generate the differences). Some of those can be due to communication preferences [i.e. requests to not recieve mail], and you would expect a difference because of group members with no email or duplicates, but those are removed with my unix sort/uniq/comm process.

Am I missing something obvious? Are there other reasons to exclude members from a civimail that I haven't though of?

The mail is going out through civismtp/uas - does that matter? What code generates the distribution list of emails?

In this case, it's a smart group - might that be related?

Donald Lobo · April 16, 2010, 04:57:35 pm

CRM/Mailing/BAO/Mailing.php, function getRecipients

contacts that are excluded include:

* all excluded groups
* all excluded prior mailings
* contacts who are deceased
* contacts who are in an unsubscribed status in those groups
* contacts who have opted out of all mailings from the org
* contacts whose privacy preferences indicate no mail or bulk mail

lobo

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Author Topic: missing group members in mailout list (Read 1063 times)

adixon

missing group members in mailout list

Donald Lobo

Re: missing group members in mailout list