CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCase (Moderator: Dave Greenberg) »
  • Can't enable CiviCase
Pages: [1]

Author Topic: Can't enable CiviCase  (Read 3009 times)

sraisz

  • I post occasionally
  • **
  • Posts: 52
  • Karma: 0
    • sambandha.net
  • CiviCRM version: 3.3.5
  • CMS version: Drupal 6
Can't enable CiviCase
April 16, 2010, 01:29:25 pm
I am running CiviCRM 3.1.beta5

When I try to enable CiviCase by selecting and clicking "Enable", it doesn't move over. (neither can I disable any component). I thought it might be the theme, but that doesn't matter.

Any suggestions? How can I manually enable this component?

sraisz

  • I post occasionally
  • **
  • Posts: 52
  • Karma: 0
    • sambandha.net
  • CiviCRM version: 3.3.5
  • CMS version: Drupal 6
Re: Can't enable CiviCase
April 16, 2010, 02:00:39 pm
Some addtl info:

This site was recently moved from one server to another. I also upgraded to the current CiviCRm version. On the previous server, CiviCase was enabled, but now is not.

sraisz

  • I post occasionally
  • **
  • Posts: 52
  • Karma: 0
    • sambandha.net
  • CiviCRM version: 3.3.5
  • CMS version: Drupal 6
Re: Can't enable CiviCase
April 21, 2010, 12:26:42 pm
I installed the latest version of CiviCRM and this fixed the problem

guaka

  • I’m new here
  • *
  • Posts: 29
  • Karma: 1
    • my blog
Re: Can't enable CiviCase
July 08, 2010, 04:47:08 pm
I just added 3.1.5 to a running Drupal install.

I'm on civicrm/admin/setting/component and I'm trying to disable everything but CiviMail, but whatever I disable or enable, I'm getting the default setup again after saving.

Oops, I think this is happening with all settings.  So the problem is more general than this.
« Last Edit: July 08, 2010, 05:11:09 pm by guaka »

Donald Lobo

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 15963
  • Karma: 470
    • CiviCRM site
  • CiviCRM version: 4.2+
  • CMS version: Drupal 7, Joomla 2.5+
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Can't enable CiviCase
July 08, 2010, 06:20:32 pm

if i had to guess, your config_backend column in civicrm_domain is corrupted. not sure when/how this happens, but it happens occasionally. You might want to run:

UPDATE civicrm_domain SET config_backend = null;

lobo
A new CiviCRM Q&A resource needs YOUR help to get started. Visit our StackExchange proposed site, sign up and vote on 5 questions

guaka

  • I’m new here
  • *
  • Posts: 29
  • Karma: 1
    • my blog
Re: Can't enable CiviCase
July 08, 2010, 10:50:41 pm
Properly guessed, but 'UPDATE civicrm_domain SET config_backend = null;' doesn't fix it.  I also tried 'drush civicrm-update-cfg; drush civicrm-cache-clear' to no avail.

I think it might be due to my setup.  The address is btselem.dev, all *.dev are mapped to /var/www (on my localhost). where I have put this in .htaccess: RewriteRule ^(.*)  /%{HTTP_HOST}/htdocs/$1

Drupal has been working (and installing) fine with that.  But when installing CiviCRM it first thought it was on http://btselem.dev/htdocs/btselem.dev/

guaka

  • I’m new here
  • *
  • Posts: 29
  • Karma: 1
    • my blog
Re: Can't enable CiviCase
July 10, 2010, 09:56:00 am
Apart from just on my localhost, I'm now also getting this same issue on the server :/

Is there an overview that could show me what could possibly be wrong, like Drupal's admin/reports/status?
« Last Edit: July 10, 2010, 10:47:40 am by guaka »

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Can't enable CiviCase
July 11, 2010, 12:30:45 pm
Can you make sure UF Base url is correct in civicrm.settings.php.

Kurund
Found this reply helpful? Support CiviCRM

guaka

  • I’m new here
  • *
  • Posts: 29
  • Karma: 1
    • my blog
Re: Can't enable CiviCase
July 11, 2010, 03:18:36 pm
CIVICRM_UF_BASEURL set correct on both installations.

guaka

  • I’m new here
  • *
  • Posts: 29
  • Karma: 1
    • my blog
Re: Can't enable CiviCase
July 12, 2010, 01:23:55 am
How can I start implementing something like admin/reports/status?  It seems like the fastest way to get this installation off the ground.

Kurund Jalmi

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4169
  • Karma: 128
    • CiviCRM
  • CiviCRM version: 4.x, future
  • CMS version: Drupal 7, Joomla 3.x
  • MySQL version: 5.5.x
  • PHP version: 5.4.x
Re: Can't enable CiviCase
July 13, 2010, 02:03:53 am
guaka:

I suggest hiring someone from http://civicrm.org/professional list to investigate your problem.

Kurund
Found this reply helpful? Support CiviCRM

guaka

  • I’m new here
  • *
  • Posts: 29
  • Karma: 1
    • my blog
Re: Can't enable CiviCase
July 13, 2010, 02:31:34 am
I've set up and migrated CiviCRM installations successfully quite a few times and I'm touch with people mentioned in this page.
For now I've already moved towards Simplenews instead.  Currently it seems that with CiviCRM it's mostly a matter of following some steps without really knowing what's wrong and what's right.  It would be nice to find the underlying problem and to create a problem solving solution that could help many more (just like Drupal's admin/reports/status).  My question is: how to start that?  Or do I forget about Joomla/WP and just hook into admin/reports/status?
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCase (Moderator: Dave Greenberg) »
  • Can't enable CiviCase

This forum was archived on 2017-11-26.