Author Topic: Tracking down configuration problem for CiviMail Processor (Read 948 times)

Peter.Farrow · April 26, 2010, 06:23:52 pm

I currently have CiviMail (3.1) sending batch emails and have setup an IMAP Return-Path address. In the mailing reports, for bounced emails I know to be a intentionally bad addresses, I am getting the following:

"Bounce Type:
Invalid

Bounce Reason:
Unknown bounce type: Could not parse bounce email"

Based on this error, I'm assuming I have an issue with my Return-Path.

Are there CiviCRM logs which show error activities I can look at? Any thoughts on why the email can not be parsed?

Thanks!

Donald Lobo · April 26, 2010, 10:25:28 pm

it basically means that civicrm could not parse the bounced email message. We use a series of regexps

check:

CRM/Mailing/BAO/BouncePattern.php, function match

if it does not match any of our patterns, we basically set it to the below codes

your best bet would be to submit is to check the bounce patters and probably submit a new bounce pattern

lobo

Peter.Farrow · April 28, 2010, 08:45:30 pm

Thanks for the thoughts!

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Author Topic: Tracking down configuration problem for CiviMail Processor (Read 948 times)

Peter.Farrow

Tracking down configuration problem for CiviMail Processor

Donald Lobo

Re: Tracking down configuration problem for CiviMail Processor

Peter.Farrow

Re: Tracking down configuration problem for CiviMail Processor