CiviCRM Community Forums (archive)

> Good afternoon,
>
> We have received a link of your website and would like to receive more
> information about your programme/software. We are a non-governmental
> organization, based in several cities in México, Chile and in Spain,
> our web page is: www.inpavi.org <http://www.inpavi.org> and we are
> using the server provider called Abacox in the US.
For your information, we do not have any IT specialist in our organisation and
not able to pay somebody to help us, therefore, the main question is, can we use your software
easily?
>
> We have several queries:
>
> Is the software that you offer free of charge? Do you have the
> software in Spanish? Do you have a summary of the benefits of this
> software. Can we install it on several computer and would we be able
> to be linked all to the same data? Would you have access to our data?
> Do  you give technical support free of charge or what are the costs?
> Would we need to have a IT person/programmer to be able to install and
> set-up everything for us. Due to the economic situation we would not
> be able to contract an external IT company, as we do not have any
> specialist in-house.
>
> We would really much appreciate to receive more information about your
> software. At the time being we are using Excell and Access to store
> data about our volunteers, beneficiaries, donators, associates,
> materials or good we receive or hand over, etc. Not only storing the
> information, but also extracting data to create reports, statistics,
> etc.  and often it is exhausting to get the information together
> quickly, distribute information, send out e-bulletins, etc and
> therefore, we thought about having a software who does this all for us.
>
> We are based with our operational department here in Spain, Málaga and
> kindly awaiting your response. Many thanks in advance for your kind help.
>
> Kind regards,
>
> Tania Palomino
>
> /ONG Integración para la Vida/
>
> /wwww.inpavi.org/
>
> /tlf. 902 02 17 84/

PS: I would really much prefer if somebody could answer me via email: taniapalomino@inpavi.org instead of having to use this forum.
PS: Is it possible to communicate with somebody on the phone? And, can we have somebody who speaks Spanish?

Many thanks

I also did reply to Tania. To add to Hershel's list:

Organizations like Tania's also have to realise that after install, quite some efforts is still required to configure CiviCRM to your needs. Also think about custom searches and reports.

But even before that you also need someone to review your needs, how the dataconversion will take, how you will secure the process.

So it goes a bit further then hiring someone to *only install it* for you.