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  • CiviCRM Community Forums (archive) »
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  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Messages not "cancelling"
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Author Topic: Messages not "cancelling"  (Read 1006 times)

YMNathaniel

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Messages not "cancelling"
May 11, 2010, 08:02:14 am
After a message is cancelled in CiviMail on our installation, it cannot be cancelled, only deleted. Attempts to "cancel" don't make any changes--the mailing remains scheduled.

I tried to reproduce the issue in the demo but it works fine there. Any ideas what might be causing this on our installation? Thanks!!

Piotr Szotkowski

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Re: Messages not "cancelling"
May 11, 2010, 10:34:04 am
We have had two issues in the past about this, but if it works on demo, then it might mean it’s fixed in CiviCRM 3.1; can you try upgrading a copy of your site and checking whether you still have the problem?
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.

YMNathaniel

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Re: Messages not "cancelling"
May 11, 2010, 10:47:07 am
We are on 3.1.3 already...  (sorry I need to update my profile)

Piotr Szotkowski

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Re: Messages not "cancelling"
May 12, 2010, 03:58:12 pm
Hm, it’s a bit hard to guess if you can’t reproduce it on demo. :(

I just created myself a fresh 3.1.3 install and was able to cancel a mailing just fine, so you’ll need to debug the problem on your own, I’m afraid. You can start by checking the contents of the civicrm_mailing and civicrm_mailing_job tables and see whether the job gets actually cancelled there.
If you found the above helpful, please consider helping us in return – you can even steer CiviCRM’s future and help us extend CiviCRM in ways useful to you.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Messages not "cancelling"

This forum was archived on 2017-11-26.